AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Accepted Solution
Official Solution
Can't active prepaid sim without paying for a plan, and I've already gotten a prepaid fastcard.
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AT&T PREPAID
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I just got an iPhone 14 from AT&T to replace my old iPhone 12 that is currently on Verizon. I am trying to transfer my number on the verizon phone that has a physical SIM card to the AT&T phone that uses an eSIM. When attempting the process to setup Cellular, I get an error message:&n
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Phones & Devices
2
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More than 8 months I have been in this issue charging me money that I never supposed to pay. the issue is that I supposed to receive 600$ port in credit per line for bringing over my lines from T-mobile and putting it under a business account. Your managers at the time blatently lied to me (To which
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Wireless Account & Billing
25
9
Accepted Solution
I bought a V60 unlocked about one year ago. I was told software updates would.be possible, however I'm.stuck with Android 11. I live in Portugal thus my operator is not AT&T , it's Vodafone Please can you help me with updating my phone.
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Phones & Devices
36
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I recently bought a new phone and decided to change service providers as well. However my mobile data hasn't worked at all and I'm not sure what to do. I've done everything the guide told me I should do on the A&T website and more, however nothing has worked. Based on my settings everything shou
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Phones & Devices
19
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My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev
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Phones & Devices
16
1
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IMO doesn’t work, not through company iPads, different browsers. I feel a bit cheated out. Why isn’t this more simple? Is there any other website, option I can do, manager that can apply code??
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Wireless Account & Billing
13
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Closed
Needing to speak to someone about vertical and horizontal clearance requirements, and discuss possibly relocating a utility pole for safety concerns. I am a Civil Engineer improving a recycling facilities site access points, and our new access point is very close to an existing utility pole.
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Features & Services
294
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If i were to pay my remaining balance on my phone today, would i be able to upgrade in store same day? Or would the payment have to process before i can upgrade? Id like to walk out with a new phone same day if possible
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Phones & Devices
18
2
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Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.
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Wireless Account & Billing
17
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I just got an iPhone 14 from AT&T to replace my old iPhone 12 that is currently on Verizon. I am trying to transfer my number on the verizon phone that has a physical SIM card to the AT&T phone that uses an eSIM. When attempting the process to setup Cellular, I get an error message:&n
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Phones & Devices
2
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Why is my data always slow and inconsistent ? I pay $85 monthly for a plan that states the data will never slow down. I don’t understand why the opposite is happening. I recently had 8mbps download and 1 mbps upload results from my speed test app. Called customer service and they just gave out a bun
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Features & Services
18
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I accidentally dropped my Cingluar Flex 2 in water, which killed the phone. According to the user manual, you need to enable USB Storage in the settings in order to transfer files. Because the phone is dead, I am not able to do that. I also never added a microSD card, so that won't work either. Is
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Phones & Devices
12
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this is a AT&T Prepaid Moto G GO phone I just bought. Inputed the activation code *888*PIN NUMBER# got Invalid MMI Code I have tried: Restart phone, put out and re insert sim card, re start in safe mode, cycle airplane mode on/off, reset network, full factory reset. I did ensure I was receiving
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Phones & Devices
16
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My phone is not connecting to the internet via WiFi or cellular. However the rest of my family is not having this problem. What could be causing this?
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Phones & Devices
19
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My phone is not connecting to the internet via WiFi or cellular. However the rest of my family is not having this problem. What could be causing this?
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Phones & Devices
15
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Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone
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Phones & Devices
534
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Official Solution
Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone. Paid the $275 to do that. No biggie. In order
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Phones & Devices
197
14
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Official Solution
Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day if I don’t have to do so! I also like to use live maps for navigation. I do have maps downloaded, but I like live maps that show traffic issues in real time. So I plan to b
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Features & Services
136
5
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Official Solution
I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?
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Wireless Account & Billing
132
5
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Accepted Solution
Official Solution
So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in
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Wireless Account & Billing
104
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