Wireless Billing

May 1st, 2023 AT&TPO Box 2171Southgate, MI 48195 To whom it may concern: As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1. While visiting my local Target store back in November of 2022, I was given the opp

I called AT&T and talked with a representative and they stated that the promo offered at the start of my service would be honored and my past bills credited as soon as they received my trade in even though it was after the 30 days. After my tracking number showed delivered, I checked my next bil

Three weeks ago, I changed to AT&T fiber Internet, and the technician arrived and started the installation. I then received a call from AT&T, and the person on the phone said he was supposed to drop by and help me with apps and any questions I had about AT&T fiber. So I thought that was

Over $29. I’ve been a customer for 30 years. I don’t want us switch carriers but ever since I added internet this has been a nightmare. The rep on the phone didn’t care when I said to cancel my service. He was very flippant. is there a higher up that actually cares ?!?!

I'm trying to avoid disconnecting my At&T service. I have an AT&T eSIM card, but am traveling abroad for 4 months. I have a physical international SIM card here in France and use that cellular data for all my calls and internet business. However, I DO want to be able to use iMessage on wifi,

I payed the remaining balance on my installment plan for my samsung galaxy z fold 3 in July 2023. I then unlocked the device and got service with another carrier. I need proof of purchase for the phone but since I'm no longer an AT&T customer, no one seems to be able to assist with providing a r

I’ve been an AT&T customer since before the turn of the millennium, and never have I been so disappointed in AT&T. When I upgraded my cell phone at a physical store location in August, I asked if there was anything I could do to reduce my monthly cost. The agent told me that I could add anot

I've been having issues with my bill for six months now. Everytime I get my ATT bill it is wrong and I end up calling Customer Service to get my bill fixed. Back in September I was awarded a refund for continued mistakes in my bill. I thought this problem was over just to see happening again in Octo

I have been overbilled for the past 9 months (since August 2023). I have contacted them at least 4-5 times via phone and chat. It turns out that they initially quoted false information for what I would be billed (don't know if it was an honest mistake or intentionally deceptive). They didn't care a

We are going to Italy and are signed up for the international day pass. If we call or text pictures etc to USA will the receiver of text be charged anything?