Wireless Billing

My trade-in promotion I've had on my account since 2022 has been canceled. I was told it's because I can not cancel any lines on my account even if the line is not on a promotional or has an installation. Where does it state that. I understand keeping the lines with the promotion active. However thi

I recently checked my usage details and all the calls made or received are not coming up. I call the same two people eveyday but they are not showing up in the usage details. Can someone please explain why this is happening.

Rented a Nissan Rogue from Enterprise in Las Vegas. Wouldn't let me do any other wireless connections until i signed up for the trial. Never actually used it except incidentally. Do not want the account to continue. How can I make sure of that?

My wife and I are in Europe. Two Phones on same account and International Day Pass and both charged $10 per day for 10 days. I read that the first phone is charged $10 per day for 10 days, and each additional phone is $5 a day for 10 days (the May 14th increase aside). Have we been charged incorrec

I called AT&T and talked with a representative and they stated that the promo offered at the start of my service would be honored and my past bills credited as soon as they received my trade in even though it was after the 30 days. After my tracking number showed delivered, I checked my next bil

I signed up with ATT cellphone service in Jan this year. I have subscribed for automatic payments and paperless. I have had at least 4 calls with them. They agree on the phone, they give me credit for the past and keep saying it's corrected, but every time a new bill comes they still charge me highe

My auto pay using my stored debit card posted today and I received a confirmation number from AT&T. However, the amount has not yet been charged to my debit card.  The charge may be declined due to insufficient funds in the account tied to the card.  Will AT&T wait a day or two an

May 1st, 2023 AT&TPO Box 2171Southgate, MI 48195 To whom it may concern: As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1. While visiting my local Target store back in November of 2022, I was given the opp

Three weeks ago, I changed to AT&T fiber Internet, and the technician arrived and started the installation. I then received a call from AT&T, and the person on the phone said he was supposed to drop by and help me with apps and any questions I had about AT&T fiber. So I thought that was

Over $29. I’ve been a customer for 30 years. I don’t want us switch carriers but ever since I added internet this has been a nightmare. The rep on the phone didn’t care when I said to cancel my service. He was very flippant. is there a higher up that actually cares ?!?!