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Prepaid HELP

My existing # was confirmed for transferring to AT&T pre-paid. I input my transfer PIN, IMEI, and paid $300 for 12 months of pre-paid service. AT&T assigned me a new #. My existing # is linked to my corporate work accounts and I have to keep it. The # AT&T assigned me wasn’t even on my p

Questions

42

7

0

Accepted Solution

Received unlock code, but my phone is not giving me a notification to enter the code in

I submitted a request for an unlock code, and I got approved and received the code and instructions. I was told to turn the phone on and wait for the notification where I can enter the code. I never got that notification. What do I do to trigger that notification? Is there something I can do instead

Questions

46

6

0

Device does not match AT&T

Prompt content:Looks like the lMEl number you entered doesn't match an AT&T device. Please check your lMEl number by dialing *i06# ar look forthe number under your device settings. Mine is an AT&T operator, why is this prompted?

Questions

26

4

0

Proof of purchase for installment plan that ended July 2023

I payed the remaining balance on my installment plan for my samsung galaxy z fold 3 in July 2023. I then unlocked the device and got service with another carrier. I need proof of purchase for the phone but since I'm no longer an AT&T customer, no one seems to be able to assist with providing a r

Questions

25

3

0

My account was banned and my reply deleted... No reason why

My account was banned and my question/answer was deleted.  I posted the solution on how gold star families can get the military discount.  It says to contact an administrator on the login page, but no contact button. Can an administrator please contact me?  [email scrubbed]

Questions

33

2

0

Accepted Solution

Official Solution

How do I activate prepaid card

Need help activating card

Questions

39

2

0

Unable to activate new Prepaid usim card

My provider was Mint Mobile and I got AT&T prepaid USIM to transfer to AT&T. When I tried to activate it I got the message that "loos like we hit a snag and can't complete your request right now. try again later. Error Code : SSACT-519. I think it should go completing pay my plan. However i

Questions

27

1

0

Error 2

So i have been perfectly able to send texts for the past few months but all of a sudden today it prevents me from sending texts saying "Can't Send Message with AT&T ,Error 2" The official response /"solution" is 2 years old ,outand for the wrong model , so it Does not work  Help

Questions

4.5K

10

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QCI changes on Premium Plans

Hello, I signed up for the Unlimited Premium plan with the understanding this plan had higher priority data vs other plans. My area gets congested, and the higher QCI allowed for usable data. Last couple months I've noticed a decrease in performance, with data no longer working around both of my ki

Questions

383

5

0

No resolution for unwanted added line

I’ve been an AT&T customer since before the turn of the millennium, and never have I been so disappointed in AT&T. When I upgraded my cell phone at a physical store location in August, I asked if there was anything I could do to reduce my monthly cost. The agent told me that I could add anot

Questions

225

14

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