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Account Features

Account Features

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Secure Family - alerted of time zone change

I am getting alerts through the secure family app that my child's time zone has changed on their phone. I'm assuming my child is trying to bypass the time limits I put on his phone. Has anyone else dealt with this issue?

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my phone history

Hi so my dad looked at my call history and he can see text messages on the same page, and when he went up to me, he told me that I deleted a text because it wasn't there, and I swear I didn't. All I remember was him showing me that it said picture/video and I was wondering if a picture/video could b

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Why cant I log into my att account without going to direct tv

When I attempt to log in to my att phone/mobile account automatically goes to direct tv - how can these be separated so i can access each one separately?

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Confirmation Codes delivery

I am not receiving Confirmation codes from lots of services, yet I am receiving my Text messages normally. Is there a block on Confirmation Codes delivery? Urgently need help.

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Max login

Was previously able to log into max. Have not made any changes to my att plan but now at login it says I do not have access through this provider.

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Make an account

I have an att phone and I want to activate it with acp

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Starting New Service

I called ATT to start wireless service. Only one line. After an hour of choosing phone, plan, credit check etc, it was time to pay. I asked the sales rep "Are there any more hurdles before I make this payment"? He said "No Sir, Nothing, I promise". I made the down payment that was required and then

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Max not verifying subscription

Like many others, I have an AT&T unlimited plan with Max included and was streaming for years without issue. Last month, Max can no longer verify my subscription through provider. I tried logging out of all devices but that didn’t solve anything. @ATTHelp can you please help resolve. For some re

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Lost access to Max without change in wireless plan

Like others on here I lost access to Max suddenly a few days ago despite having an unchanged unlimited wireless plan. “Subscription can’t be verified”. Went through chat with no help and tried calling the wireless customer service line but kept getting re-directed to DirectTv. Any idea on a good dir

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Trade in

Can I take my trade in to an AT&T store. I ordered online but am afraid it won’t get there by the 30th day

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Email and Paper mail discrepancy

This is about the data breach notices. In the email, it specifically says we need to enroll in the IdentityWorks ourselves with the code and that AT&T is only paying for 1 year. In the paper mail, it doesn’t clearly say AT&T is only paying for 1 year. And even though the code is also on the

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