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Account Features

Account Features

Learn about all the account features available to you!

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Max "Can't Verify Subscription"

I've read multiple posts on here about this exact issue, they all seem to result in a DM. Can ATT DM me to resolve the inability for Max to remember my subscription longer than 48 hours? I've done everything I can find from creating accounts to changing passwords, and every 48 hours on the dot, Max

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Max HBO free package not accessible

I downloaded the Max app to my phone and tv but it won’t allow access , saying ATT isn’t my service provider

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MyAtt and Mobile App Feature

I use the iPhone mobile app on a regular basis to review devices and device status. MyATT and the mobile app  appears to have a 15 device limit when viewing devices.  My account has 19 devices so several devices do not show and cannot change the friendly name on these devices.  It wo

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Secure Family - alerted of time zone change

I am getting alerts through the secure family app that my child's time zone has changed on their phone. I'm assuming my child is trying to bypass the time limits I put on his phone. Has anyone else dealt with this issue?

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my phone history

Hi so my dad looked at my call history and he can see text messages on the same page, and when he went up to me, he told me that I deleted a text because it wasn't there, and I swear I didn't. All I remember was him showing me that it said picture/video and I was wondering if a picture/video could b

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Why cant I log into my att account without going to direct tv

When I attempt to log in to my att phone/mobile account automatically goes to direct tv - how can these be separated so i can access each one separately?

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Confirmation Codes delivery

I am not receiving Confirmation codes from lots of services, yet I am receiving my Text messages normally. Is there a block on Confirmation Codes delivery? Urgently need help.

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Max login

Was previously able to log into max. Have not made any changes to my att plan but now at login it says I do not have access through this provider.

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Make an account

I have an att phone and I want to activate it with acp

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Starting New Service

I called ATT to start wireless service. Only one line. After an hour of choosing phone, plan, credit check etc, it was time to pay. I asked the sales rep "Are there any more hurdles before I make this payment"? He said "No Sir, Nothing, I promise". I made the down payment that was required and then

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Business phone numbers show up as "Los Angeles, CA" or "Spam risk" on AT&T Wireless but not on landlines.

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

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International travel - Is this the best way?

Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day if I don’t have to do so! I also like to use live maps for navigation. I do have maps downloaded, but I like live maps that show traffic issues in real time. So I plan to b

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Accepted Solution

Unable to unlock phone

Tried AT&T's unlock phone form online and it said "We can't unlock your device today.? You've tried to unlock this device too many times. Wait 30 days and then submit a new request." I tried it once!

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28

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What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean?

What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean? I'm thinking about adding this add-on to my plan but don't know the difference.

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