AT&T PREPAID
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Welcome to AT&T Community - Solutions & Tips to Resolve Mobility, Internet, and Email
Learn how to resolve most issues fast and easy You'll find some fast fixes for our top 3 issues for our products. Below that, more information on how to resolve, improve, and understand how your services work. Key New Items 3G Sunset is here: Learn why your device isn't making calls. AT&T Fi
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Active Armor Crashes. ATT Call Protect has been disabled. What should I do?
Active Armor Crashes. ATT Call Protect has been disabled. What should I do?
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AT&T Active Armor Unable to Authenticate
I've tried every troubleshooting recommendation I've found online and in forums... and yes, the app is up-to-date. Anyone actually have success authenticating Active Armor to be able to use it? If so, please share the secret(s) of your success. I've been trying for months - I eventually had to give
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Calls Going to Voicemail if they are not in Contacts
All calls from numbers that are not in my contacts are going straight to voicemail. I can't figure out the problem, all settings in my iPhone 12 Pro seem to be correct. What would be causing this issue?
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Not able to activate my free HBOMax account
I have been round and round on the phone for hours with no solution. I have followed the steps below, but have no "Activate HBO Max" or "Start Watching" tile. When I try to sign in with provider I get a message that my account cannot be verified. I have confirmed with wireless support that my acc
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International call restrict
I have placed international call restrict on multiple cell phone lines on my account many times but I keep on getting charges for international calls Till 1 hour ago I could see international call restrict as an "add on" on my online account After talking to the last customer care representation
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47
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Number Transfer PIN
I have two (2) ATT phones, each with it's own phone number. Will ATT have to generate two (2) separate Number Transfer Pins, one for each phone?? Can both new Number Transfer Pins be generated and provided from one (1) phone call to ATT, from one of the two (2) phone numbers??
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332
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CallProtect changing to Active Armor?
My call protect app has a new pop up saying to download active armor. Is this a new or additional subscription? What is happening to Call Protect? Is it dead?
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79
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Detailed bills
How do I obtain usage detail since 2019 for one on the phone numbers on my business account?
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After 60 days of activation voicemail is removed if not set up
How do you add voicemail to your account if you waited past 60 days after activation to set your voicemail up?
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I was charged for a service I never received.
I was charged for HOME PHONE SERVICE for 17 months, during the pandemic and after. I had never requested this service Nor did I receive this service. I was on Auto-Pay so I trusted I was only being charged for my phone (cell) and internet. Due to rising costs, I began to check all my bills to see w
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Home Phone
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Yahoo email account att.net
I went to find an email in one of my folders; the emails are listed but when I go to open there is nothing there. I can still see them on my phone though???
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Internet
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Request for carrier visibility on iPad
I'd like to submit a request for sim carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (1st generation). Right now the only option available is AT&T. I can provide imei and serial number.
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Wireless
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Somehow Changed the Text and Size of my Emails and they are all showing up in thick bold letters
I somehow changed the text size and font size on my ATT email and now everything is showing up in big thick bold letters when I click on my Inbox, etc.! Please help me get this fixed back! I have tried everything I know to do and am at a loss for what happened! Thanks so much!
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Internet connectivity fails, often
We have a Business Fiber 1000s plan/account. Internet connectivity fails often. We loose connectivity several times daily for a few minutes, and once a week the problems are so severe that only a full reboot of the AT&T router gets us connectivity again. Obviously unacceptable for a
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Internet
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How can I delete a contact?
I have misentered some information for a new contact - not once but twice. Would like to delete them and reenter the correct address.
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
298
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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