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Returning a newly bought phone with ESiM

I bought a new phone two days ago and it came with a new phone number as well. I’m already using it but I want to go back and return it because i want a larger GB. If i do return it, will my new number change as well since it’s ESim?

Questions

2

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0

AT&T steals money from customers

AT&T is charging me for a line that I haven’t used in a year. The phone was reported stolen and i asked them to cancel that line so I can start a new line with a different number. I upgraded from an 11pro to a 12 with a new number. I didn’t realize until yesterday they were still charging me 55.

Questions

17

5

Accepted Solution

Android update LGV60

I bought a V60 unlocked about one year ago. I was told software updates would.be possible, however I'm.stuck with Android 11. I live in Portugal thus my operator is not AT&T , it's Vodafone Please can you help me with updating my phone.

Questions

22

4

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Reply to the message that was sent me by a ignorant employee

It was thief you can call it what you want. You’re right it was a long time but I blame myself because I trusted AT&T. Y’all are a (Edited per community guidelines) company and y’all have plenty of reviews that’s negative!!! If you was professional instead of commenting on my review you could solve

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4

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INT'L DATA CHARGE

To whom it may concern, I was charged $635.69 for int'l roaming when I had my phone on airplane mode the entire time I was abroad. I have tried calling customer service numerous times to no avail. I have been transferred countless times to different departments, without really comprehending what t

Questions

6

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Utility Pole Repositioning

Needing to speak to someone about vertical and horizontal clearance requirements, and discuss possibly relocating a utility pole for safety concerns. I am a Civil Engineer improving a recycling facilities site access points, and our new access point is very close to an existing utility pole.

Questions

289

7

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Unlocking device with att

I've had this device locked with AT&T for 3-5yrs or more. Was given to me from a very close friend whom now has developed altheimers since giving me the phone.. im now ready to unlock this device to use with another carrier but can't retrieve the accept number or pass code or phone number to get

Questions

20

5

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invalid MMI code upon activation

this is a AT&T Prepaid Moto G GO phone I just bought. Inputed the activation code *888*PIN NUMBER# got Invalid MMI Code I have tried: Restart phone, put out and re insert sim card, re start in safe mode, cycle airplane mode on/off, reset network, full factory reset. I did ensure I was receiving

Questions

10

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Same day upgrade?

If i were to pay my remaining balance on my phone today, would i be able to upgrade in store same day? Or would the payment have to process before i can upgrade? Id like to walk out with a new phone same day if possible

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12

1

0

Employee discount issue

IMO doesn’t work, not through company iPads, different browsers. I feel a bit cheated out. Why isn’t this more simple? Is there any other website, option I can do, manager that can apply code?? 

Questions

9

0

0

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(17)
Returning a newly bought phone with ESiM

I bought a new phone two days ago and it came with a new phone number as well. I’m already using it but I want to go back and return it because i want a larger GB. If i do return it, will my new number change as well since it’s ESim?

Questions

2

0

0

Reply to the message that was sent me by a ignorant employee

It was thief you can call it what you want. You’re right it was a long time but I blame myself because I trusted AT&T. Y’all are a (Edited per community guidelines) company and y’all have plenty of reviews that’s negative!!! If you was professional instead of commenting on my review you could solve

Questions

4

0

0

INT'L DATA CHARGE

To whom it may concern, I was charged $635.69 for int'l roaming when I had my phone on airplane mode the entire time I was abroad. I have tried calling customer service numerous times to no avail. I have been transferred countless times to different departments, without really comprehending what t

Questions

6

0

0

invalid MMI code upon activation

this is a AT&T Prepaid Moto G GO phone I just bought. Inputed the activation code *888*PIN NUMBER# got Invalid MMI Code I have tried: Restart phone, put out and re insert sim card, re start in safe mode, cycle airplane mode on/off, reset network, full factory reset. I did ensure I was receiving

Questions

10

0

0

Employee discount issue

IMO doesn’t work, not through company iPads, different browsers. I feel a bit cheated out. Why isn’t this more simple? Is there any other website, option I can do, manager that can apply code?? 

Questions

9

0

0

Closed

No Internet Connection

My phone is not connecting to the internet via WiFi or cellular. However the rest of my family is not having this problem. What could be causing this?

Questions

18

0

0

Trending Accepted Solutions

(31)

Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

400

5

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Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

185

14

0

Accepted Solution

Official Solution

International travel - Is this the best way?

Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day if I don’t have to do so! I also like to use live maps for navigation. I do have maps downloaded, but I like live maps that show traffic issues in real time. So I plan to b

Questions

133

5

0

Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

113

5

0

Accepted Solution

Official Solution

Upgraded phone online with Trade-in Promo

So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in

Questions

102

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