1 Message
INT'L DATA CHARGE
To whom it may concern,
I was charged $635.69 for int'l roaming when I had my phone on airplane mode the entire time I was abroad. I have tried calling customer service numerous times to no avail. I have been transferred countless times to different departments, without really comprehending what the charge entails. How can I file a claim or what email can I use to contact a supervisor who can escalate this issue?
dwill05
ACE - Master
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10.6K Messages
13 days ago
There is no “to who it may concern” here. AT&T will just tell you to contact them.
https://www.att.com/support/contact-us/
If that isn’t working out, you can try filing a BBB complaint, which gets escalated to higher management.
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formerlyknownas
ACE - Sage
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117.6K Messages
12 days ago
Just a temper your expectations, if your phone wasn't airplane mode it could not have connected to a foreign tower and you would not have been charged. Since you were charged, your phone was not in airplane mode the entire time you were out of the country.
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