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Personal hotspot not on unlimited data plan

This is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week realized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full t

Questions

 • Data & Messaging Features, Internet Tethering

3.5K

2

0

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128kb data speed??? I'm switching to another carrier.

I'm switching to another carrier. I've been with AT&T since the Cingular days, Pre-iPhone! Funny since I switched from the unlimited plan (I was averaging about 6GB a month) now that I'm on the 9GB shared plan,  I go over EVERY SINGLE MONTH. Now my speeds are slowed to less than 128kb with a week le

Questions

 • Wireless Account

400

12

0

0

How Do You Fight AT&T to Get Your Unlmited Data Plan Restored?

While recently visiting an A&T Store to upgrade to an iPhone 6s Plus for my wife's Christmas present, I learned my AT&T wireless plan had been changed a little over 6 months ago.  The change moved my account from an unlimited data plan to a 3GB per month data plan.  I did not authorize this change. 

Questions

 • Wireless Account

518

5

0

0

Error Code 43408

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

Questions

 • Account Features

390

1

Lost free Access to WATCH TV even though i didn't change my plan

has anyone experienced this system issue?  I was enjoying my free month of AT&T Watch TV with my AT&T Unlimited and More Premium plan, when all of a sudden on my billing date i lost free access.  Now when i go to attwatchtv.com i'm prompted to enter a credit card.  At&T watch tv's chat people have b

Questions

 • WatchTV Account & Billing

591

5

0

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Unlimited vs unlimited plus and tethering to my phone

I need my phone to tether to my computer for work. If I purchase an "Unlimited" PrePaid plan, will I be able to tether my phone to my computer and enjoy LTE speed data? Under that plan it says there is "no mobile hotspot". Is this referring to a separate hotspot device? Or is it also referring to my

Questions

 • Data & Messaging Features, Internet Tethering

29

1

0

Why is FaceTime over cellular blocked on the new gophone unlimited plan?

I haven't seen this message since the first time FaceTime was introduced. Why is gophone blocking FaceTime over cellular? Isn't this against the law? I'm on the new gophone unlimited plan. Here's the message I get: http://imgur.com/zLnna9g

Questions

 • Device Features

9.5K

8

0

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

12

3

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

487

9

0

0

Why doesn't AT&T honor truly unlimited data contracts?

Hey folks, new to the forums, LONG time customer (15 years if you consider the previous ownership), and owner of (at one point) four different lines (now down to two). Apologies in advance that this is going to require some reading. Skip to the bottom for the TL;DR version, unless you are an actual

Questions

 • Data & Messaging Features, Internet Tethering

4.3K

14

0

0

fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

 • More AT&T PREPAID Discussions

25

1

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At&t Is A Crooked Company and I'm Glad To Leave It Forever

I switched from the 50 dollar 8gb plan to the 65 dollar unlimited plan.  Keep in mind, the unlimited plan cost more.  Looking at the info given to you under the plan, it clearly said "No hotspot allowed"...   That's it...just the hotspot.  So I was like ok, I can live without the hotspot because I d

Questions

 • Plans & Features

309

3

0

0

Can't Verify Subscription

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

Questions

 • Login support

53

1

0

Redmi Note 7 cannot find/activate the PureTalkUSA SIM card that cannot find/connect to a network. Zero calling, zero texting. HELP PLEASE!

I recently purchased the unlocked Global version of the Redmi Note 7 by Xiaomi and matched it to the AT&T-supported MVNO PuretalkUSA (Prepaid Plan: unlimited text/calling +3GB Data)Practically the second day after set-up the Messaging App wasn't syncing with the Xiaomi Cloud leaving me unable to sen

Questions

 • Phones, Tablets & Devices

133

1

0

How does HBO Max appear on my wireless bill

With the AT&T Unlimited Elite wireless plan, does HBO Max appear on my bill as a charge with a corresponding credit?

Questions

 • Wireless Billing

16

1

0

How much of a slow down or throttling should we expect after 10GB of tethering on Unlimited+?

Note: We live in a VERY RURAL area, not a lot of congestion and probably only 200-300 ATT customers at best in a 5 mile radius We just changed plans but our ONLY, yes our ONLY internet at home on the PC is via tethering. On our old (40 GB) a month we tethered about 30 GB a month but the ATT represen

Questions

 • Device Features

3.9K

8

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0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

424

1

0

Order status: We're working on your order. i talked to the customer service and was told that it as been shipped, but still no update.

Ordered 3 Apple iPhone 11 Pro Max for myself, my husband and our Daughter at 01/15/2020 at 12:36:44 p.m. ET, and it’s now the 16th of January 2020 at 8AM and my AT&T order status still says "We’re working on your order.” but the Estimated ship dates:Delivery by dates: January 17, 2020 - January 21,

Questions

 • Apple

961

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