The new iPhone 15
Jacob10's profile

New Member

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2 Messages

Wednesday, April 5th, 2023 9:04 PM

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please help me? 

Accepted Solution

Official Solution

ACE - Expert

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23.7K Messages

11 months ago

Is the phone locked to an iCloud account and/or locked to AT&T? If it is locked to an iCloud account then your friend will need to remove it from his iCloud account. AT&T has nothing to do with Apple's iCloud account.

If the iPhone is locked to AT&T, and meets ALL of the unlocking requirements, then use the unlock portal to unlock it from AT&T.

ACE - Sage

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115.9K Messages

11 months ago

If my friend gave me an iPhone as a gift and he forgot his Apple ID password

. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE.

You don't.  Only the original purchaser can request information on previous purchases on his account. If he purchased in an authorized retail store he must ask in that authorized retail store. If it was purchased from a corporate store or at att.com online he can request by calling AT&T.

ACE - Master

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10K Messages

11 months ago

If your friend was the original purchaser, they have to get the receipt.  AT&T isn’t going to give a proof of purchase to just anyone who happens to have possession of the phone at the moment.

New Member

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1 Message

11 months ago

Thanks for the solution, you made my day. If I want to know more, I will message you.

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