ATT iPad Landing
This morning I got a notice from AT&T that my auto renew on my Unlimited MB plan didn’t work (“we attempted to initiate auto renew”), and suggested I go to settings on my iPad to update the account information (which I did) and select a plan to continue service. To do these things, I am taken to an ATT login page. Here’s the problem, I am happy with my current plan, but regardless, ATT has NO record of EITHER the email associated with my account or the cellular data number associated with my account, making it impossible to log in, to either put in an updated credit card, change the plan or anything else. Similarly, when I call ATT customer support, there is no record of the Cellular Data number (like a 10-digit phone number) that ATT JUST INCLUDED in this morning’s email. (Edited per community guidelines)? And of course, the data plan is now turned off of my iPad. Any thoughts on how to resolve would be appreciated.