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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Canceling My Account

I'm interested in not renewing my prepaid account after a year of service. The account says I have to pay $250 today to renew service.  I don't

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Finding out account number and pin on ATT prepaid account

Hi there, Like the title mentioned, I want a way to access my account number and the other information you would get from a prepaid account.

 posted 

8 hours ago

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Last response by 

sandblaster 

6 hours ago

Questions

7

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Can't sign in

Keep getting message the system cannot sign you in at this time try again in 60 minutes

 posted 

3 days ago

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Last response by 

ATTHelp 

9 hours ago

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10

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Wrong number

I wanted to use my same number and it gave me a different number instead. Please fix for me

 posted 

12 hours ago

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Last response by 

lizdance40 

12 hours ago

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12

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Prepaid refund

What is the processing time on a refund for an accidental payment on my prepaid account. I’ve been told the refund has been processed but I don’t see

 posted 

12 hours ago

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Last response by 

sandblaster 

12 hours ago

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9

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Covid-related: Keeping my account

I have been out of the U.S. for a year, but my pay as you go number has a $200 balance. I don't want to lose my number, but I need to add funds by Oc

 posted 

4 days ago

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Last response by 

ATTHelp 

12 hours ago

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18

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How to donate to another person's prepaid account

Is there a recommended way to donate funds to a prepaid account? I am the office manager for a church in Seattle. Our pastor has a small discretio

 posted 

14 hours ago

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Last response by 

prospectucc 

13 hours ago

Questions

5

3

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How do I get support while waiting for my prepaid sim to ship?

Hi!I tried to set up a prepaid line/ordered a sim a week ago, but my order still says "In Progress" with no other details about when it will ship. I t

 posted 

4 days ago

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Last response by 

ATTHelp 

15 hours ago

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6

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Vesta Payment

I paid $69.98 on Sept 8th I specifically asked the lady 5x's on the phone is that all I need to pay to reactivate my service she stated yes my phone i

 posted 

19 hours ago

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Last response by 

sandblaster 

19 hours ago

Questions

6

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Just activated new prepaid account but can't make calls

I can't send texts or make calls, and when I try to sign up for a My AT&T account, it does not recognize my ported number (the one it said was suc

 posted 

a day ago

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Last response by 

danizilla 

a day ago

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13

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