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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

3.2K

No Service

The last 2 days, I have been having no service, one bar, or the carrier switches over to Rodgers (Canada). This has never happened before. Can you t

 posted 

Yesterday at 9:08 PM

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Last response by 

Yesterday at 10:33 PM

Can't change payment method

I bought AT&T sim card when I was in USA and set up AutoPay. Now I'm not in USA and don't want my card to be charged, I tried to login to my account .

 posted 

5 days ago

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Last response by 

Yesterday at 10:06 PM

number blocked from my plan

I can’t make or receive calls. When I try to make a call it says number blocked from my plan. I have autopay on my account and it failed a few days a

 posted 

2 days ago

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Last response by 

Yesterday at 4:53 AM

Text message from 1BF882564782

I downloaded our phone log and I see this random number as incoming text messages- 1BF88256478.  Can you please explain what this is?

 posted 

5 months ago

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Last response by 

2 days ago

Accepted Solution

Official Solution

Account number

Need my account number! Where is it located

 posted 

3 days ago

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Last response by 

3 days ago

Transferring phone number from Red Pocket (AT&T MVNO) to AT&T prepaid

Hello!  I was in the process of signing up for AT&T prepaid service, but when I plugged in my cell phone number the website told me the number was not

 posted 

6 months ago

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Last response by 

4 days ago

Accepted Solution

Official Solution

Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no

 posted 

5 days ago

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Last response by 

5 days ago

Unlock Portal Not Recognizing IMEI Number. Help!

When I send a request to unlock it, it says,Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on

 posted 

1 week ago

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Last response by 

6 days ago

Make a formal complaint with att customer service and the BBB

I would like to make a complaint about the customer service rep at att I talked with today. I purchased a phone at Christmas time because I saw an adv

 posted 

1 week ago

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Last response by 

6 days ago

Extended use in Canada (6+ months at a time)

I'm looking at the current promo pre-paid plan $25 for 8gb data, or the $65 unlimited data plan (reduced to $45 with auto-pay). If I'm in Canada for e

 posted 

1 week ago

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Last response by 

1 week ago