Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

4.1K

How long after ordering do I have to activate a new line/sim?

I purchased a sim with the 2gb/15 deal with a new phone number coming to ATT Prepaid, but I have a few months left on my old carrier that I have prepa

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a day ago

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Last response by 

4 hours ago

When will my phone bill adjust after I remove a line from my multi-account prepaid plan?

I removed a line from my shared account today but AT&T has already charged me the amount which includes the line I removed. I was charged through Auto

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9 hours ago

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9 hours ago

unknown message with no subject and want me to download

I got many messages from unknown user as NO SUBJECT. I don't even open it and being charges each message from AT&T. My phone is used for emergency onl

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12 hours ago

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Last response by 

12 hours ago

Cant log in and cant call anyone?

I am paying my bill using autopay, why do I suffer from this?

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13 hours ago

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12 hours ago

Add name to Prepaid Account

I have a prepaid account in my name for my mother to use. How do I add her name to the account?

 posted 

a day ago

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Last response by 

18 hours ago

How do I cancel my account? How can I get a refund?

Hello!I'm out of the country and I have not been able to use the services I'm paying for, so I'd like to cancel my account and also get a refund, as I

 posted 

5 days ago

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Last response by 

a day ago

getting charged when i paused autopay before the renewal date

I have paused autopay for my prepaid plan before the renewal date, and I still got charged!!I am now in a different country, using a different sim car

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2 days ago

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2 days ago

Account number and pin for portin

I am trying to transfer my number from AT&T prepaid to Red Pocket mobile. However, I am getting an error with the portin and Red Pocket support staff

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2 days ago

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2 days ago

Pin

What if you forgot password and you can't send temporary one to phone number

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2 days ago

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Last response by 

2 days ago

texts double billed

I'm on the 10 cent a minute prepaid plan which charges 20 cents for a text. When I send a text, I'm charged 20 cents but when I receive a text back. I

 posted 

3 days ago

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Last response by 

3 days ago