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Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Serial number for lost Refill Card?

Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.Do  you keep records of the serial numbers on the cards? I was hoping the card could be applied to my account that way. Otherwise it looks like I'm at a loss. ThanksJM

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Prepaid Call History

I need my calling history for January 2023, incoming and outgoing. How do I get this?

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Att International Calls dropped after 15 minutes

My calls using a Att International Calling card are now dropping after 15 minutes. I have used the prepaid calling cards for years and they used to drop after 1 hour.  Now they are dropping after 15 minutes.  This is extremely annoying! Why??

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Plans

Dear customer support team, Me and 2 friends are going to US in may, we will be in US for 20 days and we would like to know if is available tourists plans prepaid. We only need internet. We are from Brazil. With kind, Leandro Ferreira

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at&t prepaid

for the at&t prepaid sim plans, are international calls to Australia free and if not how much does it cost and where can i purchase a prepaid sim card that offers free international calling

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My device is At&t carrier locked

Hello I m from India please help me to know that my device is locked which my friend bought me from abroad usa it's seems like it's carrier locked so please help me to unlock my device my gmail ID is @[email scrubbed]

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Account number

Where can I find my account number on this website?

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Can I get any text or sms after I deleted them?

I have no backups and At&t only gives time of sent and received text.  

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Unlock phone

My good friend died of illness, and we have now returned home. However, the phone purchased from the Att operator is no longer usable. There are SIM card restrictions. My friend recorded a video on his mobile phone for his mother to watch before he died. I hope you can help me untie it. I'm in a hur

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ACP Application Status

I need to see the status of my application through the Acp.

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Unlock Samsung

Hello I have a Samsung that I've bought a year ago, and all the plan is paid. I've closed my AT and T account 3 months ago and I'm trying to unlock the device but it's not working. It says that I have a past due balance, but when I'm going on my customer account, it says "no payment needed". So I'

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Pay off ETF for a corporate phone?

I left my job in August of last year, but they let you keep your corporate phone. The company pulled it off their monitoring stuff, but it doesn't have a sim card. I had a perfectly working phone at the time, so I just kept my corporate phone as a back up. Well, my old phone broke and now I want to

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International internet connection

With the AT&T international calling plan I am not able to connect to the internet unless I am in a Wi-Fi connectable location. is there a way to connect to the Internet when you are walking around town and not at a Wi-Fi location?

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Wireless

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International internet connection

With the AT&T international calling plan I am not able to connect to the internet unless I am in a Wi-Fi connectable location. is there a way to connect to the Internet when you are walking around town and not at a Wi-Fi location?

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Wireless

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International internet connection

With the AT&T international calling plan I am not able to connect to the internet unless I am in a Wi-Fi connectable location. is there a way to connect to the Internet when you are walking around town and not at a Wi-Fi location?

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Wireless

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International calling

Could I use the AT&T International Calling package to call the US or UK if I'm traveling somewhere like Spain?

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Wireless

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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Home Phone

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Internet

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Internet

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