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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Messages not going and coming through

I have the $75 prepaid plan and whenever i text someone or they text me, if they are not near me enough like in the same house or street, my messages

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Scatch numbers off my card help

I SCATCHED THE LAST 2NUMBERS OF MY REFILL CARD OFF

 posted 

5 days ago

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Last response by 

ATTHelp 

2 hours ago

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3

1

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Accepted Solution

Cannot access my prepaid account

I've been trying to login with my ID and password, but my saved password is wrong apparently. When I click "forgot password", I have my Email address

 posted 

5 days ago

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Last response by 

ATTHelp 

2 hours ago

Questions

14

4

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Accepted Solution

Service disconnected due to COVID-19

Hi, I live in Switzerland but spend 10 week/year in the U.S. (Alaska) and therefore got a AT6T prepaid phone and service for years. Due to COVID-19

 posted 

19 hours ago

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Last response by 

felixegolf 

3 hours ago

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14

3

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Over charge

I'm prepaid and there are limited available options online for over charged. You guys charged me twice for 50$ monthly plan plus taxes and the guy sai

 posted 

16 hours ago

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Last response by 

sandblaster 

8 hours ago

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11

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Having a issue to receive the multi-line invitation

I received the invitation letter from my family member, but I cannot activate my multi-line account by receiving the invitation. And I can see the

 posted 

5 days ago

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Last response by 

ATTHelp 

a day ago

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5

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Transfer Existing AT&T number to AT&T prepaid?

I am an existing AT&T customer and am looking to switch over to one of the AT&T prepaid plans. Can I keep my current AT&T cell number when

 posted 

a day ago

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Last response by 

sandblaster 

a day ago

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10

1

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My AT&T phone prepaid has been disconnected

I have an AT&T prepaid phone for over 7 years. Phone number (Edited as per community guidelines). The last time I accessed my account I had a bala

 posted 

a day ago

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Last response by 

lizdance40 

a day ago

Questions

24

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Ordering a prepaid sim and bringing over my number. How long will I lose service on my number?

I'm ordering a prepaid sim and bringing over my number. I haven't submitted the order yet because I don't want to lose access to my phone number right

 posted 

5 days ago

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Last response by 

ATTHelp 

a day ago

Questions

9

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Plan

I want to know if I paid my plan. Also, I’m supposed to pay 50 a month not 75. That’s what I’ve been told.

 posted 

a day ago

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Last response by 

sandblaster 

a day ago

Questions

11

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