Skip to main content
AT&T Community Forums
Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

4.3K

O
One actual text, but multiple texts charged to my prepaid account

After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being cha

Questions

5

2

0

No Service

I haven’t had any cell service the last two days (account is paid). Anyone else having issues connecting? It’s been acting up since I updated to iOS 1

 posted 

16 days ago

 • 

Last response by 

4 hours ago

Questions

14

1

0

Wrong Card Being Charged

First of all AT&T support absolutely (Edited per community guidelines)...you make it totally impossible to speak with a person. Not good!   I added a

Questions

7

0

0

changing payment methods online for auto pay never works for me

it will always show my last payment method then I have to call to have my old ones removed, it always says payment method change was a success, does i

 posted 

a day ago

 • 

Last response by 

7 hours ago

Questions

8

1

0

I chose a different plan today

I chose a less expensive plan , the 35/mo even though  I just  paid for the#45/mo plan.  I followed the directions to pay for auto pay for the 35/mo p

 posted 

a day ago

 • 

Last response by 

7 hours ago

Questions

13

1

0

Discontinue my autopay while outside US

Good day,   please help me discontinue my autopay services since I cannot access the SIM card cause I’m outside US

 posted 

11 hours ago

 • 

Last response by 

10 hours ago

Questions

7

1

0

Accepted Solution

Official Solution

Cancel AutoPay from my Prepaid Plan from abroad

Hello, I left the US due to the coronavirus Emergency and I'm now abroad. Have tried to cancel AutoPay from my prepaid plan (which I don't need anymor

 posted 

2 months ago

 • 

Last response by 

13 hours ago

Questions

36

2

0

Accepted Solution

remotely delete a text from a prepaid phone

I purchased a prepaid phone for a lady friend of mine and she lives out of town.  Is there anyway to delete a text message on the phone from from my c

 posted 

5 days ago

 • 

Last response by 

a day ago

Questions

17

3

0

Can't Finish Setup; I have no phone number

I turned it on, but after that NOTHING went like the Quick Start guide said it would. Instead of the setup/activation app initializing, I was asked to

 posted 

2 days ago

 • 

Last response by 

a day ago

Questions

5

2

0

prepaid

hi I was using att&t prepaid for 2 past months (Edited to remove personal information). Now I am trying to login to the portal and get my bills. But a

 posted 

2 days ago

 • 

Last response by 

2 days ago

Questions

14

2

0

Get started...

Ask a new question

Pinned posts