For the latest on our response to Coronavirus (COVID-19), click here.
Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
Hi, I'm an international student, and because of the coronavirus, I had to leave the US as fast as possible and go back to my country. That's why I di
Activating AT&T prepaid cell phone
In settings the phone displays an Unknown number...AT&T Contact support is statingn that my SIMS card is not recognized and invalid (the SIMS card cam
Cancel one of member line
I have Prepaid plan with 2 lines, I would like to cancel 1 member line and keep 1 line only
Cancel Vesta Prepaid
I am being charged a monthly fee for VESTA AT&T Prepaid. I don't know what this charge is for and I want to cancel it immediately. But I don't know wh
My account number
I'm trying to set my stuff up and I can't find my account number anywhere
Temporarily suspending AutoPay
Hello, if I am an international student on autopay and due to coronavirus have had to leave the country, if I were to cancel my autopay, would my numb
Account expired even though I paid on time
My account was set to expire 4/2/2020, I payed using auto-pay on thr 1st. Now it it is saying that my account is expired and my balance due is $55.00.
How can I donate my unused Prepaid phone card minutes?
I have several prepaid phone cards that still have minutes available on them. How can I donate to someone in need?
Double charged on bill
I paid my bill with auto pay on 3/28 my card was charged again today.
Unable to reach customer service
I'm unable to get covid19 related assistance because I'm a lowly prepaid customer. Ok fine, I can accept this. However, I spent 3 hours waiting for c