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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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changing payment methods online for auto pay never works for me

it will always show my last payment method then I have to call to have my old ones removed, it always says payment method change was a success, does i

Questions

13

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Incoming call on account history

On my account history there’s an incoming call several times from 15EA6A9CBBCE ...what is this?

 posted 

2 days ago

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Last response by 

33 minutes ago

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9

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Can I get my text

How do I get my text from a previous month?

 posted 

7 hours ago

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Last response by 

4 hours ago

Questions

8

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Accepted Solution

Refund for useless data service

Hello,   I was on a temporary visit to Austin, Texas but ended up having to stay for 4 months. I used AT&T prepaid with a $75 Unlimited plan + $15 Eas

 posted 

12 hours ago

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Last response by 

8 hours ago

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21

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My prepaid balance deleted

I got mixed up on the day and missed my prepaid payment by one day. They wiped my balance of over $300. Called cust service and told there was nothing

 posted 

2 days ago

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Last response by 

15 hours ago

Questions

15

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Accepted Solution

Wrong Card Being Charged

First of all AT&T support absolutely (Edited per community guidelines)...you make it totally impossible to speak with a person. Not good!   I added a

 posted 

2 days ago

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Last response by 

21 hours ago

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12

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I canceled my multi-line and changed to 25 cent minute plan, now I see a current balance, what does this mean???

Hi,   I stopped my autopay on June 5 after paid in full since I planned to cancel my multi-line and change to a minute plan. However, after I canceled

 posted 

a day ago

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Last response by 

a day ago

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8

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Transferring number to an already activated sim

Hi! I bought a at&t sim card today at Walmart and I went to activate it thinking it would ask me if I had a number I wanted to port but it didn't and

 posted 

a day ago

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Last response by 

a day ago

Questions

9

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Refund for PREPAID wireless

Refund processed April 23 2020 for wireless service account number ***-***-6339. I contacted my credit card issuer and no refund was ever sent. I have

Questions

22

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One actual text, but multiple texts charged to my prepaid account

After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being cha

 posted 

2 days ago

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Last response by 

2 days ago

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5

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