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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

3.5K

Cancel Prepaid

Hi, I'm an international student, and because of the coronavirus, I had to leave the US as fast as possible and go back to my country. That's why I di

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3 days ago

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Last response by 

5 hours ago

Activating AT&T prepaid cell phone

In settings the phone displays an Unknown number...AT&T Contact support is statingn that my SIMS card is not recognized and invalid (the SIMS card cam

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13 hours ago

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Last response by 

5 hours ago

Cancel one of member line

I have Prepaid plan with 2 lines, I would like to cancel 1 member line and keep 1 line only

 posted 

6 hours ago

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Last response by 

5 hours ago

Cancel Vesta Prepaid

I am being charged a monthly fee for VESTA AT&T Prepaid. I don't know what this charge is for and I want to cancel it immediately. But I don't know wh

 posted 

4 days ago

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Last response by 

5 hours ago

My account number

I'm trying to set my stuff up and I can't find my account number anywhere

 posted 

3 days ago

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Last response by 

5 hours ago

Temporarily suspending AutoPay

Hello, if I am an international student on autopay and due to coronavirus have had to leave the country, if I were to cancel my autopay, would my numb

 posted 

4 days ago

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Last response by 

5 hours ago

Account expired even though I paid on time

My account was set to expire 4/2/2020, I payed using auto-pay on thr 1st. Now it it is saying that my account is expired and my balance due is $55.00.

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7 hours ago

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Last response by 

7 hours ago

How can I donate my unused Prepaid phone card minutes?

I have several prepaid phone cards that still have minutes available on them. How can I donate to someone in need?

Double charged on bill

I paid my bill with auto pay on 3/28 my card was charged again today.

 posted 

8 hours ago

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Last response by 

8 hours ago

Unable to reach customer service

I'm unable to get covid19 related assistance because I'm a lowly prepaid customer. Ok fine, I can accept this. However, I spent 3 hours waiting for c

 posted 

17 hours ago

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Last response by 

8 hours ago

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