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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

3.1K

How to donate phone card minutes

I have 3 prepaid phone cards that have a total of 407 minutes unused.  I was wanting to know how to donate these to a charity.Thank you for your time.

 posted 

2 years ago

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Last response by 

Today at 8:20 AM

Phone removed from multi-line plan. How do I make sure that it is no longer charged to my credit card?

I removed a phone from my multiline prepaid plan since the phone and the sim card were destroyed by my 13 year old son being an irresponsible teenager

 posted 

2 weeks ago

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Last response by 

Yesterday at 9:58 PM

Not able to make or receive calls

Hi, I am using At&T prepaid for last 3 years without any issue. I have auto payment enabled and checked my account is active and has balance. I was ab

 posted 

2 days ago

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Last response by 

Yesterday at 5:33 PM

Can anyone help me?

First of all, I was told to go to my local att store to get new SIM card due to my phone being stolen. I have another phone to use but I couldn’t reme

 posted 

Yesterday at 3:09 AM

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Last response by 

Yesterday at 3:38 AM

I have an unauthorized VESTA*AT& TPREPAID886-608-3007/US payment in my bank account

i bought a AT&T prepaid card on 14th of December in 2019 (it was at VESTA* AT&T PREPAID 866-608-3007/US) . I left the states on 30th of December. I di

 posted 

2 days ago

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Last response by 

2 days ago

I have been double charged, can I got refund?

I have odered a new prepaid SIM card, and I may charged two time. Can you help me to get a refund?

 posted 

2 days ago

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Last response by 

2 days ago

"Error: The wireless number you entered is not associated with a valid AT&T PREPAID subscribe..."

Hi, New AT&T customer here. It's been an incredibly frustrating first day of service, and I'd like some help please. First, what's happened so far:I r

 posted 

7 months ago

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Last response by 

2 days ago

How to change current AT&T prepaid plan with a unused dollar balance because I have not used all the minutes I paid for each month.

I currently have a AT&T Prepaid $2.00 Daily Plan and want to change the plan to a $35.00 Prepaid Monthly Plan. Because I have not used all the minute

 posted 

5 days ago

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Last response by 

5 days ago

failed activation

Hi, I bought an at&t prepaid kit and charged $327 with the no. (Phone number hidden). I got my sim delivered yesterday. but when I tried to activate i

 posted 

5 days ago

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Last response by 

5 days ago

Prepaid Account Log in Issue

Hello, I am unable to log into my prepaid account. It is saying my ATT prepaid phone number is not a valid phone number. I am only able to make a paym

 posted 

6 days ago

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Last response by 

5 days ago