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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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ATT has no provisioning website....

Trying to get online. I can't connect. I go into settings, network, mobile plan and it tells me that ATT has no provisioning network or website. What does that mean?

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AT&T PREPAID- paid balance and phone service still not working.

I previously had two numbers on my prepaid plan. I removed the family plan and made them two individual plans in order to pay the balance on just one of my lines rather than both. After paying the balance with a refill card it still isn’t working. It even shows me that my balance is +$47.65 which is

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Can't make and receive calls!!!

I cannot make and receive a phone call most of days this week. I don't know what's wrong with my prepaid phone which AT&T gave me for 5G. I cannot make a call to evev Customer service, 611. Internet access! Neither!!!

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Move a post-paid AT&T NBI phone number to a pre-paid account?

I want to move a post-paid AT&T NBI phone number to a pre-paid account. My old employer initially paid for my cell service, I owned the phone. After they discontinued that perk, I assumed the payments and kept the number. I spent two hours at the AT&T store and another two hours on five d

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refund funds

how do I get a paper check mailed to me for the refund amount

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Bringing in an A02s to prepaid getting GA205 Error

Hello! Im trying to activate a new SIM and prepaid account on an A02s (SM-A025M/DS). Once all the info is entered, I receive a GA205 error. Is there any way I can activate the phone and start using data?

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Pre-Paid balance

I've had AT&T Pre-Paid phone for MANY years. Clearly, with a balance on my pre-paid account of over $360, my phone is just for quick calls home or emergencies. Verizon made changes to their pre-pay and my mother-in-law gets to have $5/mo deducted from her large balance. AT&T says NO they won

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Why is it near impossible to get my account number?

Everytime I call at&t so I can get my account number I just keep getting stuck talking to a robot and getting absolutely no where

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ATT Netgear Nighthawk Hotspot Internet - saying I have no data even though I've paid my bill and the cycle has turned over to a new month

I've paid my bill and it's reset to the new month but it's still saying that I have no data on my account. I'm able to connect to the device, but a window pops up saying it looks like "i'm trying to use the internet, but have no data available". I've tried calling the help number 4 times and each ti

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how can l get my bill (address in it)?

Every time i click "my bill", system will reply 'you don't have accounts linked to this User ID'. But when l choose to connect my accounts, system will reply 'you have already signed in'. Somebody help me.

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Unlocking device while in Europe

Hi there! I bought my AT&T device as I was travelling in the US last May. I live in Europe though and would like to continue using the phone here. It's already been more than 6 month sinse I purchased it so I assumed I could get it unlocked in order to switch to local SIM-card and services. Howe

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 • Wireless

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ATT has no provisioning website....

Trying to get online. I can't connect. I go into settings, network, mobile plan and it tells me that ATT has no provisioning network or website. What does that mean?

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Charged 315 for non returned phone

I’ve seen many people have the same issue with being charged a non return fee even though they returned the phone and i feel as if this is not fair! ATT needs to have a better process with returns so stuff like this doesn’t happen. Has anybody gone through this and got the fee removed?

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 • Wireless

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At&t Home DSL Internet Paradox

Hello, Our At&t home DSL internet has been down for almost a month already. I've sp9ken to tech support 8 times already and a tech has come to resolve it, but we could never get it to work. Yes, I have tried resetting the modem & logging back into the modem with the user id & pass

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 • Internet

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Removing unused AT&T phone line?

We don't have a home phone service, only AT&T Fiber. However, we've noticed that there is an existing phone line connected from the pole to our house. Anyone remove this before?

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 • Home Phone

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Upgrade without Wife and Daughter being notified?

I want to upgrade my wife's and daughters Iphone's for Xmas, but I don't want them to get notified (Text, etc.). Can I do this online without them being notified?  Should I go into a store and do it?

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 • Wireless

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Trending Accepted Solutions

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

540

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

471

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Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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