Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
changing payment methods online for auto pay never works for me
it will always show my last payment method then I have to call to have my old ones removed, it always says payment method change was a success, does i
Incoming call on account history
On my account history there’s an incoming call several times from 15EA6A9CBBCE ...what is this?
Can I get my text
How do I get my text from a previous month?
Refund for useless data service
Hello, I was on a temporary visit to Austin, Texas but ended up having to stay for 4 months. I used AT&T prepaid with a $75 Unlimited plan + $15 Eas
My prepaid balance deleted
I got mixed up on the day and missed my prepaid payment by one day. They wiped my balance of over $300. Called cust service and told there was nothing
Wrong Card Being Charged
First of all AT&T support absolutely (Edited per community guidelines)...you make it totally impossible to speak with a person. Not good! I added a
I canceled my multi-line and changed to 25 cent minute plan, now I see a current balance, what does this mean???
Hi, I stopped my autopay on June 5 after paid in full since I planned to cancel my multi-line and change to a minute plan. However, after I canceled
Transferring number to an already activated sim
Hi! I bought a at&t sim card today at Walmart and I went to activate it thinking it would ask me if I had a number I wanted to port but it didn't and
Refund for PREPAID wireless
Refund processed April 23 2020 for wireless service account number ***-***-6339. I contacted my credit card issuer and no refund was ever sent. I have
One actual text, but multiple texts charged to my prepaid account
After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being cha