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New Member

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1 Message

Sat, Oct 17, 2020 5:42 PM

iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons work, there are no scratches or cracks in the screen, and no dead or burned in pixels. 

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Official Solution

sandblaster

ACE - Expert

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58.8K Messages

2 y前

Not sure anyone here knows the exact answer on how they determine trade in value. Your phone needs to be valued at $95 minimum to get the $800 credit. If there is no physical damage, I would expect an X to be easily worth at least $95. If so, you get the full $800 since all iPhone 12’s cost $800 or more.

New Member

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1 Message

2 y前

Was told to go to Att trade in .com. They showed trade in estimated at 220.00 for my iPhone X 256gb. Att screwed me when I upgraded to IPhone X. Was about to do same on iPhone 12 upgrade. Not this time with their bait and switch promotions. I’m looking for a new carrier. Done with Att. Good luck! You should go to trade in site  you will see what the value your phone. You will only get up to 800.00 ( the value of the trade in). Att rep told me I would only be getting estimated 220. If that what the atttradein site says.

(edited)

Contributor

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7 Messages

2 y前

Lagirl95, that's not correct. The trade-in site will only tell you a trade-in value for a phone WITHOUT any other promotions or offers. That site will never, ever tell you that you are getting $800.

The requirement for the iPhone 12 promotion is to have a trade-in that is worth at least $95 to get the full $800 credit, and at least $35 to get a $350 credit.

The offer details say:

"Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $800 credit ($35 for $350 credit) within 30 days of activation."

If someone else is telling you that you'll only get $220, that is incorrect and they don't know the details of their own promotions.

(edited)

New Member

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4 Messages

2 y前

I also have an iPhone X and am looking to upgrade.  Looks like I can get the iPhone 12 Pro for $10-$17/mo. depending on storage options.  I'm ready to do it but want to make sure that I am eligible for the promotion and, if so, that I follow the correct steps so that I get the $800 in credits.  I am currently on an older unlimited plan (my bill says it's the Wireless & AT&T TV NOW) plan.  I have 4 phones and an Apple Watch on the plan.  Am I eligible for the $800 bill credit promotion? If so, do I purchase the phone first and then "upgrade" the plan or do I upgrade the plan first and then purchase the phone?  Thanks in advance for the help!

(edited)

Contributor

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7 Messages

2 y前

_entheos_, I had a lot of the same questions (I'm on AT&T Unlimited Choice II + AT&T TV NOW, 2 iPhones and 2 Apple Watches), and the thing is, a lot of the older unlimited plans appear to qualify, as long as they are not $45/mo or less unlimited data plans — but the catch is that only AT&T's current unlimited plans get you 5G access. So if you want to get 5G and also keep HBO (HBO with AT&T TV NOW and HBO Max), I think your only choice is to do Unlimited Elite. It does appear that you can get the promotion as long as within 30 days of activating your phone, you trade in your old phones AND get anything with your plan squared away. 

sandblaster

ACE - Expert

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58.8K Messages

2 y前

@daveschroeder I think the point was you can use the ATT trade in website to make sure your trade in will be worth the required $95 to get the $800 credit. 

Contributor

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7 Messages

2 y前

@sandblaster Yes, I understand that, but it appears @Lagirl95 was not told that.

New Member

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4 Messages

2 y前

Thanks daveschroeder. So, it sounds like I can purchase the phone and then, if I have to or want to, I can switch to the new unlimited plan after the fact, anytime before 30 days from activating my new phone.  Sound right?

Also, I checked my plan and it's the AT&T Unlimited Plus.  It costs $115/mo, then $60/mo for my line, and then $20/mo for lines 2-4.   Total current cost is $235.  So, theoretically, if I switch to the new unlimited plans, I would save money, right?  New plans for 4 lines are, on the high end, $50/mo each totaling $200/mo vs. $235/mo.

(edited)

Contributor

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7 Messages

2 y前

@_entheos_ Yes, my understanding of everything is that as long as you: 1. are on an installment plan with your iPhone 12 purchase (that is the piece that ties you into the plan with a carrier-locked AT&T handset for 30 months), and 2. are on a qualifying unlimited plan (old or current) within 30 days of activating the new phone, and 3. trade in a qualifying handset within 30 days of activating the new phone, you will get either a $800 credit (if trade in is worth $95 or more) or $350 credit (if trade in is worth $35 - 94.99), with the credit applied in monthly increments over the 30 months. The actual process could be articulated a little better in my opinion, but the bottom line is that as long as this is all handled within 30 days of activation, you can get the special trade in offer.

For what it's worth, I asked this same set of questions to AT&T via chat, over the phone, and a rep at my local AT&T store. Even for things other than iPhone 12 that have special trade in deals that are higher than the "normal" trade in amount or that have other special requirements, the condition seems to be having everything in place for the trade in within 30 days of activating the new phone.

(edited)

New Member

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4 Messages

2 y前

Thank you, @daveschroeder.

Contributor

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7 Messages

2 y前

@_entheos_ You bet. I happen to be especially interested in this myself because I used att.com to do the purchase of both of the iPhone 12 Pros I ordered, but must have missed the step to explicitly say I was doing a trade in for one of them.

So for one device, I'm getting the materials in the mail to do the trade in. For the other, I was trying to figure out how the trade in would work "after the fact", and knew there had to be a way to do this since Apple explicitly said that phones purchased through Apple directly could also qualify for the AT&T promotion.

You probably could arrange the trade in using tradein.att.com, but that site, as LaGirl95 noted above, will only ever tell you the direct trade in value absent any other promotions (like this one). Since this is the first time I am doing a trade in of any sort with AT&T, I didn't really "trust" just using that site, though AT&T did say that way should work as well.

The path I ultimately chose is that for the one phone that has the trade in set up on the order, I'll just send in the old phone when those materials come in the mail. For the other phone, I will use an AT&T Retail Store after the iPhone 12 arrives and I am ready to trade in the old phone. That way, according to the rep at the retail store, they can just do the trade in right at the store and ensure it's tied to my iPhone 12 purchase for the $800 promotion. Like I said, this might all work if I just did it with tradein.att.com as well, but using a retail store seems to be the best way to do it "after the fact".

I also elected to wait until after I have the new phones to switch unlimited plans. In my case it's a wash, but AT&T did note that some people on grandfathered plans are actually going to get a better deal going to one of their new plans.

(edited)

New Member

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4 Messages

2 y前

Reading your whole experience was very helpful, @daveschroeder.  I feel a lot more comfortable moving forward now.  I also have had mix ups with AT&T promotions before and have been gun shy to do things online since then.  Their documentation isn't always clear, and you often don't get a 'do over.'  Again, thanks for the info.

New Member

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5 Messages

2 y前

In my experience, actually RECEIVING the materials to complete the trade in has been a total nightmare.  

But - don't fear - the bill w/the new phone payments came early!

So, I can't trade my phones in b/c I can't ship them back without the proper materials (and slowed down in getting my $800 credit - for 4 phones!)...

My advice?  I wish I had waited, and am considering just biting the bullet and paying my new 12's off and leaving ATT after nearly 20 years.  

I've spent several hours calling people that can never seem to help - and then being transferred to dead lines with an outgoing message to 'call back later'.  I feel like I was 'bait and switched', and that ATT really has no intention of making good on the $800/phone trade-in.

If any class-action lawyers (Edited per community guidelines) thru here... hit me up.

(edited)

New Member

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1 Message

1 年前

I wish I had read this forum before falling for their bait and switch. I am on hold now after speaking with many many customer “service” reps and being transferred around. A couple of days ago I got a promise to “elevate” my case to a priority. Today I received a text that my case had been resolved. But no results were provided. I called back. I’m on hold (for over an hour) with my 3rd person today while she “elevates” this. 

One of the reps I spoke to earlier told me they could see the case and the resolution, but everything was in some sort of code with nothing but special characters. 

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