Prepaid plan international service add on

@avfinchum

I'm on the 35$ one, that's now the 5$ off with autopay one, that's now the 33.50 one with taxes.
I have tried to do roaming but never got a signal.

 You're referring to that plan as if it's current. It's very old.  You should switch your plan to the current $30 plan at the end of your current cycle.   And change  to the $40 plan each time you go to Canada. 

The current $30 plan includes unlimited talk and text and 5 GB of data. (you have what?  2 gigs, 3 gigs?)  Sub 6 gig plans are pay per use in Canada or Mexico.  There is no auto pay credit on either $30 or $40 plan

The $40 plan includes unlimited talk and text and 15 GB of data and can be used without extra charge in Canada or Mexico . You can switch back to the $30 plan when you return from Canada. 

Remember that prepaid does not prorate  and that changing plans terminates the plan you were on and you must pay for a new plan in full to resume service.

* anytime you are out of the USA and Canada or a Mexico you must turn on roaming!

Just for context, I've frequently traveled to canada this year and have never been able to use data voice or texting while there: only receive calls and texts from international callers like spam risks and my employer. So as far as I know the prepaid plan does not support this.

Canada isn't listed because you don't have to pay for the $35 add-on in Canada. On the 8 GB and up prepaid plans, roaming in Canada and Mexico is included at no extra charge. If you have the $30 Prepaid Plan with only 5 GB, roaming is at low pay per use rates

Which prepaid plan do you have? And have you enabled roaming when you are outside of the USA?

I'm on the 35$ one, that's now the 5$ off with autopay one, that's now the 33.50 one with taxes.
I have tried to do roaming but never got a signal. And no texts or calls would be sent out: they would say sent but no once ever received them. I also rebooted my phone while i was there to no avail.

Hello there @avfinchum, we're here to help you with what you need to know about your Prepaid International account.

Here are some different plans we offer that include unlimited talk & text to Mexico and Canada, and can be used within Mexico and Canada, too:

• $50 Unlimited Plus
• $25 Unlimited 16GB for 12-months
• $30 a month 5GB monthly

If you still have questions about your Prepaid Traveling plan,  to best serve you while out of the country; please call +1.314.925.6925 (free from device). Thank you for reaching out to AT&T Community Forums. 

Ashley, AT&T Community Specialist 

BTW, ATTHelp listed plans that will work in Canada and Mexico...

• $50 Unlimited Plus
• $25 Unlimited 16GB for 12-months
• $30 a month 5GB monthly
• $40 a month 15 gig plan

As I mentioned the $30 5 gig plan is pay per use outside of the United States.

And..

Prepaid Traveling plan,  to best serve you while out of the country; please call +1.314.925.6925 (free from device).

That phone number is for postpaid travelers. Prepaid Travelers can call AT&T without charge when they are outside of the country at +1.408.962.1025

Okay well thank you, I'll have to try that.

I think its really a waste to have to pay for 15 gb of data.... I use about 500 megs a month. 

I upgraded this month to the 40$ plan. Lets hope that works. 

Thanks again and ill be posting again next week after i take my trip

Looks like that did the trick!

Only downside is that i lost my rollover data(not that i use any of it) And Im paying for SO MUCH MORE than i need right now. Still cheaper than a service contract though so ill stick wit hit for now