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U-verse TV

U-verse TV

Find answers to common AT&T U-verse TV questions, 24X7.
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DVR box

A few months ago, my set-top box started dropping my recorded programs. I contacted customer support and was sent a VIP1200 box, I believe is from 2005. My old DVR was a VIP 2262 V2. I have been a customer for over 14 yrs. I feel I should have a newer DVR, maybe model 8010, or 8110 I do not want to

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35

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The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

Questions

294

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Bills sent out late in cycle

I have u-verse, internet, phone service. I pay by check each month and am concerned that the bill usually arrives late in the cycle, making it difficult to pay on time. For example, this month the statement issue date is April 01 with a due date of April 23. The bill arrived in the mail April 16. Th

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39

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Uverse error account unavailable

Over an hour on phone with customer service with no resolution. Getting very frustrated

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29

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U-verse app

Why doesn't the new U-verse app have local channels available? The old app did have local channels available.

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275

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Returned equipment help

Hello, Long time (almost 15 year), now former U-Verse account holder, just closed out service the other week. After I called to end service, I received an email detailing which equipment needed to be returned, with the serial numbers. On that list, the gateway S/N provided was for a gateway that be

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73

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U-verse cost

I've had U-verse for a long time and I recently just received the $12 increase to make my monthly bill over $230 which is just way too much to be paying for internet and television. I would hate to have to cancel my service but I'm being left no choice with these prices is there anyone that I could

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1.1K

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Customer retention - no help!

Our AT&T monthly bill just went up another $20 per month. I was told that there is nothing they can do. We've been with AT&T forever, and I have a hard time believing that. I was told to keep checking back for new promotions. I don't have the time to do that. Ridiculous.  

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304

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FireTV Uverse App

Asking for any others having issues with Uverse app on FireTV. I have one fireTv that has updated app that works as intended (minus not being able to exit out of). However have 2 other FIreTVs slightly older generations but still 4ks that the app either does not update and crashes when trying to wat

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84

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Tv won’t connect with air WiFi

I received a new appliance from AT&T for Internet in my house. I was able to connect my computers and my iPads. However, I cannot connect my TV. I enter the password that comes on your appliance in the same way that I entered it on my iPads and my computer. However, it tells me that I have the

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