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AT&T related help: U-verse TV program guide



Bobnoxious's profile

1 Message

Sunday, April 14th, 2024 5:27 PM

Closed

The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

Accepted Solution

Official Solution

Employee

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45 Messages

27 days ago

This is is corrected and was an anomoly with an extended suration for 1 program.  Thanks again for reporting the issue and keep watching!

Accepted Solution

Employee

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45 Messages

1 month ago

The issue is confirmed to be limited to the one channel by the tech team and they working aggresively working it.  Once it's fixed for all I will share what I can.   

ACE - Professor

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7.7K Messages

1 month ago

How have you recently rebooted your receiver?

Tutor

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35 Messages

1 month ago

Fox News times are off by one hour in Indiana.

Visitor

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5 Messages

1 month ago

For this week, and this week only, the U-verse guide shows Fox News shows airing one hour later than they do. I'm in Fort Worth, TX.
Note: This comment was created from a merged conversation originally titled Schedule Is An Hour Off for Fox News Shows

Tutor

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35 Messages

1 month ago

Times are off by one hour on Fox News channel.  This is causing incorrect recordings.  Example:   Showing The Five on at 6 pm.    It is actually on at 5 pm. All other programs times are also off by one hour.

Note: This comment was created from a merged conversation originally titled Fox News Channel Guide

Visitor

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5 Messages

1 month ago

Rebooting the receiver didn't fix the problem.

Community Support

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232.1K Messages

1 month ago

Hi @riposte,

 

We hear you and want to help you on the issue with the u-verse guide.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community & Forums.

 

Gary, AT&T Community Specialist.

 

 

3 Messages

1 month ago

ATT Help,

Your response was not very helpful.

The forum is trying to determine why is the Fox News Channel programming guide 1 hour off and how will this be resolved. Who is responsible? ATT Uverse? Fox News Channel?

Please provide information on that topic not where we can get more non-help.

Thanks!

Employee

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45 Messages

1 month ago

The Five airs at 5:00ET / 4:00 CT so based on where you live your STB in home is reflecting the correct time.  The mobile app is currently wrong and will be corrected.  This error should not impact your recordings.  

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