Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (817)

Relevance
Samsung Galaxy S6 Active Won't Hard Reset and Has No Charge Light

So I've had my Samsung Galaxy S6 Active for about 5 years or so and just yesterday, while on a call, it has decided to just stop working. I have tried to do a hard reset with multiple button combinations. I have let it charge for 15 minutes (even though the screen didn't even react and there is no c

Questions

 • Samsung

6

1

0

Closed

EMERGENCY CALLS ONLY?

I am not able to make calls. My phone says Emergency calls only and I do not have internet access as well.Is there an outage here in Mcloud OK?

Questions

 • More AT&T PREPAID Discussions

41

2

0

Help! Updated and touchscreen unresponsive.

Hello,This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?

Questions

 • Samsung

846

1

0

0

A system error occurred. Please try again. Trying to Install Security Suite by McAfee

I am trying to download antivirus for my PC on windows 10. I clicked the link on the At&t website in product support for the internet security suite. I log in my account information with no issues and clicked on English download. Then I am prompted to the McAfee page which should have the downlo

Questions

 • AT&T Internet Features

20

0

0

Can I have two DSL internet providers in the same home?

My family is currently using xfinity for this internet, is it possible to have another DSL internet provider? (AT&T) I'm not eligible for fiber.

Questions

 • AT&T Internet Installation

20

1

0

worst service ever

I've tried for a month at this point to switch from consumer cellular to att and every time they switch me to different departments and don't help me out when they can't figure it out they make a new account I had 2 sim cards mailed out to me none of them work I've been billed 122 dollars for an acc

Questions

 • Wireless Account

16

1

0

device unlock problem

I live in Korea and bought a Samsung tablet for AT&T in the US.I have to unlock and use it, but the following message keeps appearing on the AT&T unlock device web page."Oops! Looks like we're having network difficulties. Try again later."I've tried it on all browsers for a month and it does

Questions

 • Device Features

11

1

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

15

1

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

44

1

0

Galaxy S6 won't recognize my SIM card

I just switched to Android and got a Galaxy S6 brand new from Wireless Providers last week. It worked fine up until today (five days of normal use), when it gave me the error message "No SIM: Insert SIM Card." I've tried all the normal recommendations on this such as cleaning the card with an eraser

Questions

 • Samsung

1.9K

3

0

0

VPN issues Nashville area

As of this morning (3/25/20) we've started experiencing massive issues with our service when connecting to our corporate VPN. I can switch my laptop over to my 4G Verizon card and our corporate VPN service will work fine, but through AT&T Fiber we're dropping 20% or more of all packets and it's prac

Questions

 • AT&T Fiber Equipment

29

1

0

iPhone 11 Promotion - Never applied to my account!!

I switched to AT&T from Verizon in October 2019. I switched under an iPhone 11 Promotion where you get $500 off if you switch from Verizon and $200 if you trade in a phone (which I did and sent back to ATT!). I switched 2 lines, 1 of them I traded in an iPhone, one I did not. 1 line overcharged $

Questions

 • Wireless Account

26

1

0

windows 10 email client login not working

I use claws email client for windows 10 to retreive emails from the att.net worldnet accounts which consists of 4 accounts plus yahoo account. I noticed this morning that the client wasn't retreiving the emails and checked to see when I got the emails.the last email received was on may 3, 2020. i

Questions

 • AT&T Internet Email & Security

150

2

0

System Error - Charge Backs - Cancelled Lines

Hello, ​ I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I d

Questions

 • Wireless Billing

13

1

0

3801HGV - System log errors

Hi,  I am seeing a lot of errors in the System Log of my RG (model: 3801HGV): WRN 2014-06-26T10:37:14-07:00 named: forward start (errno=1) WRN 2014-06-26T10:55:14-07:00 named: Previous log entry repeated 116 times INF 2014-06-26T10:55:47-07:00 ip: ill_dlpi_send: ill_dlpi_head WRN 2014-06-26T10:55

Questions

 • AT&T Internet Equipment

2.1K

3

0

0

Service cancelation

I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr

Questions

 • AT&T Phone Account

17

1

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

33

5

0

Fiber 404 Error on Major websites

I recently switched from another ISP (internet service provider) to ATT 1 Gig Fiber and have experienced a few hiccups and need some assistance. I've tried clearing cookies, data, saved WiFi information, rebooted modem/router and a have had no results.  Anyone have any tips to get around this 404 er

Questions

 • AT&T Fiber Installation

586

4

0

passcode error

I know my passcode, but whenever I put it in while logging in, AT&T gives me an error saying "e.content is undefined." Google does not give an explanation.  I changed my passcode to a new one, but I get the same error.  The website allows me to continue, but says I won't be able to se

Questions

 • AT&T Internet Account

8

0

0

ATT website has lost all payment information and won't accept new payment options.

ATT website has lost all payment information and won't accept new payment options. Of course... the chatbot is useless and I can't find a human to speak with. ANyone have any recommendations?-C

Questions

 • Wireless Billing

53

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.