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Not Found on Accelerator Error

I have had my sbcglobal.net email address for more than 20 years. Several days ago, it abruptly stopped working.  I have reset my password and my recovery email and phone number on the AT&T website. It still does not work.  I have cleared my cache, history and cookies.  Still doe

Questions

 • AT&T Mail Login & Security

12

1

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

 • Apple

27

2

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

24

1

0

"Cannot connect" calls on Samsung S20+

I'm posting this here as documentation for others who have the same problem. I've nearly accepted there is no fix. TL;DR: When I am near my home location, my phone shows "Cannot connect" when trying to make outbound phone calls, and incoming calls just send straight to voicemail. I've had this is

Questions

 • Samsung

77

5

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

 • AT&T Fiber Installation

30

1

0

How to get an engineer to confirm if I can actually get service. I think online tool is wrong

So I live a decent sized development. Fiber was ran a couple of years ago and I thought it was so weird that we still had no ATT fiber because I would periodically check the availability tool. I recently learned though that a ton of my years got ATT fiber soon after and it's just my address it has a

Questions

 • AT&T Fiber Installation

92

1

0

Lost Payment in someone else's account

I paid my direct tv payment via my bank's pay bills feature on 12/09/21. It was taken out of my bank account - but says Bill Pay AT & T U-verse Mobile xxxx57553 - I don't have a U-verse account.  I was on the phone with AT & T for 1.5 hours on 12/23 - finally I just paid the bill again

Questions

 • Wireless Account

54

3

0

Beeping before calls

Whenever I try to make a call on any of my 3 AT&T DL72319 DECT 6.0 handsets, they start beeping as if somebody hung up on me, then they do the beeping of the numbers, then it goes back to beeping. No calls I make are picked up. I tried turning off and on the base, and it didn't work. PLEASE HELP

Questions

 • AT&T Phone Equipment

20

1

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

151

2

0

AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

 • Wireless Billing

55

1

0

Upgrade at Walmart failed with error

Tried to get my wife's iphone upgraded last week at Walmart. We are all within a family plan while a friend of us is the account holder. My wife had been added as authorized user to the family plan, and she did upgrade her phone successfully 2 years ago at Sam's Club.This time, we failed when trying

Questions

 • Apple

625

2

0

0

"Can't connect to this network"

We got a new wifi, 300mbps fiber. It's been about 3 weeks. And this VERY ANNOYING thing is happening. THIS IS MY WIFI, AND I CAN'T USE IT I already tried restarting the router. It still happens, frequently. If few minutes pass, then I can connect back to it.

Questions

 • AT&T Fiber Installation

25

0

0

No Mobile Data Service

Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message:   "No mobile data service: Temporarily turned off by your carrier"   The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify

Questions

 • Network Coverage

262

1

0

Can't download pdf / jpg attachments

On Chrome or IE, I cannot download pdf and jpg attachments. I receive an error message everytime I try.  The current workaround is to forward the email to gmail and download there or switch to the basic version of Yahoo email. Thanks, Jon

Questions

 • AT&T Internet Security

769

2

0

0

Cannot Sign Up Because Previous Owner of Phone Number Still Holds Account

I signed up for a new line with a new phone number this January, 2022. Since then, I'm having troubles signing up for apps/programs using this new phone number because the previous owner of the phone number still holds accounts using the phone number. Please help. Thank you.

Questions

 • Wireless Account

39

1

0

Calls on home phone bill but that number was never called

I have been receiving phone charges on my home phone bill for phone calls from an El Monte number. The charges range from $5 or higher and while AT&T support have removed the charges from my bill in the past, I still see this same phone number pop up on my bill from time to time. I do not recogn

Questions

 • AT&T Phone Account

57

4

0

Playstation not connecting to PSN.

Is anyone having issues connecting to the PlayStation Network? My wifi and connection isn't an issue, I've read through many other forums and contacted both Sony and AT&T for help, but no success on either end. I've tried Port Forwarding, Buying a new router with new Ethernet CAT 5e, Upgraded my WiF

Questions

 • AT&T Fiber Account

18

1

0

Check any phone service: AT&T, Sprint Verizon and you get ?

Getting 1.5 stars out of 5 However US Cellular is getting 2 out of 5 Someone must be doing something right therefore something to please someone and regardless of how many stars perhaps US Cellular is the most expensive. However something must be wrong to ever think AT&T is the best place after

Questions

 • Tones, Games, Videos, More...

44

2

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

58

0

0

Can't access sbcglobal.net email

A couple weeks ago after my computer did an update I tried to login to my sbcglobal email account, When I entered my password I received the error message as incorrect user or password info.  I tried again and made sure that both were correct and I received the same error message.  Finall

Questions

 • AT&T Internet Security

42

0

0

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