Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance

Accepted Solution

Official Solution

Closed

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

9.7K

17

Accepted Solution

Official Solution

Landline phone says check tel line

my cordless phone says check tel line, plug in regular phone still no dial tone. ive unplugged and plugged the lines in and still nothing. If anyone can help with this id really appreciate your time :-) Mahalo,Cheryl S.

Questions

4.9K

1

0

Accepted Solution

Device unlock errors

Please I submitted an order for unlocking and the feedback was that my device has been tried too many times but right after that feedback my device was unlocked and now I’m doubting how it got unlocked 🤔. Please does it happens like that sometimes or …

Questions

19

2

0

Accepted Solution

Caller ID City is Incorrect

There are many cities in my area code. My caller ID location on my new mobile number is a city miles from our actual location.  How can I get this updated without getting a new phone number.  Others in my family are also showing different cities - none of us have our actual city!  Pl

Questions

33

1

0

Accepted Solution

Never got phone, never got a refund

In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

Questions

25

3

0

Accepted Solution

Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

Questions

2.4K

8

0

Accepted Solution

How to get a VALID response from AT&T

As a first responder, I joined the FirstNet AT&T program 04/16/2022. I left T-Mobile after 15 years with then & never one had a problem. Not once! Now - all I have had with AT&T FirstNet is problems. Transitioning to the program itself wasn't a problem. However, I must say the guaranteed

Questions

41

2

Official Solution

Webmail error: "Message cannot be saved as Draft"

After composing an email, I'm often seeing that the message is "stuck" in the DRAFT folder with an error at the top of the screen that says: Needless to say, when this occurs, I can not send that email. The email has nothing fancy in it, no attachments, etc... just TEXT. (Edited per co

Questions

11K

13

0

Accepted Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

224

3

0

Accepted Solution

dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

39

5

0

Accepted Solution

Delay of shipping replacement phone

Hello, I wanted to ask a few questions. A few hours ago, I started a claim for a replacement phone after my phone got damaged. As I talked to the Asurion agent, she gave me the option to either have an Asurion employee come to my home tomorrow with my replacement to help me set it up or to have USP

Questions

35

1

0

Accepted Solution

AT&T Network Blocking Steam

Hello,I recently got home internet from AT&T, but no matter what I do I cannot access Steam on the network.I verified it was a network issue. I tried to access the Steam application and website on both my phone and computer, and neither can connect but I have no problem with any other task requi

Questions

48

11

0

Official Solution

unlock phone for travel abroad

I am currently traveling abroad and I purchased a sim card i cannot use with my phone. my phone should be unlocked because I paid it off but when I use the att tool to make sure its unlocked with my imei number it says the phone is locked to another account, perhaps my prepaid account? 

Questions

149

2

0

Accepted Solution

Wrong Device Listed on my online account

In reviewing my account online, I noticed that the device listed for my number is an iPhone 7. I haven't had an iPhone 7 in many years, and my most recent upgrade three years ago was to an iPhone 12 Pro. Well, this normally wouldn't concern me much, but now I am eligible for upgrade, including trade

Questions

200

3

0

Accepted Solution

I Disputed my bill due to billing errors and Att is completely ignoring my letters

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

Questions

57

18

0

Accepted Solution

BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

Questions

150

4

0

Accepted Solution

Transfer Billing Responsibility Problem

My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.When I try to create an account, it goes through all the steps successfully until the last one when it supposedly che

Questions

936

3

0

Accepted Solution

"Call cannot be completed at this time" ONLY from our ATT Cell Phones

Hello, I have been trying to call my credit union from my ATT Cell Phone at 800.252.6950 however, I get this error message regardless of location/time. I then called it from my business phone (not ATT) and it goes right through as you would expect. I need to be able to contact my credit union for pa

Questions

219

6

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

143

3

0

Accepted Solution

setup voicemail from international location

I got a new phone and just moved my SIM. I am able to make calls from Thailand. I had to reset my voicemail password but when I try to set the voicemail I get an error "Voicemail error - Try again later".

Questions

13

1

Not finding what you're looking for?