Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
sf_ohana's profile

New Member

 • 

1 Message

Sunday, January 8th, 2023 1:16 AM

Caller ID City is Incorrect

There are many cities in my area code.  My caller ID location on my new mobile number is a city miles from our actual location.  How can I get this updated without getting a new phone number.  Others in my family are also showing different cities - none of us have our actual city!  Please help.  There must be a way for AT&T to update.

Accepted Solution

ACE - Sage

 • 

118.3K Messages

1 year ago

You can't. 

And that's not how it works. Your first three digits are signed based on your general location. Those first three numbers should match the location where you purchased service. 

The second three numbers are assigned cell phone numbers which will not match the city or town code in which you live. Those would be landline numbers and this is not a landline.

   Landline phone numbers in the city where you live are never assigned to a cell phone.  The only way to get both the first three and the second three numbers assigned to look like a local number to the town or city in which you live you would have to get a landline number first and then have that number ported over to your cell phone

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.