Unable to add website to exceptions list in Smart Home Manager
I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions list on the app or on my laptop. Now under Settings > AT&T Internet Security, I am able to see the exceptions list but I am not able to manually add any websites. There is a toggle for "security pause" but this has not helped as I began receiving the spam pop up BEFORE Internet Security was enabled. Under Settings > App preferences I am only able to see preferences for push notifications. I've closed my browser and reopened the website at least a dozen times since enabling Internet Security but I am still not receiving a notification in app that allows me to add the website to the exceptions list. I was on live chat for nearly an hour (before being disconnected) trying to find a solution, but the rep and his supervisor were not helpful at all, and it was like they weren't even using the same app that I was. I have restarted the wifi network twice, both with and without the security pause toggled, to no avail. I am extremely frustrated and have resigned to accessing the website using a hotspot on my phone. I am a competent young adult who just spent an hour trying to navigate some of the worst UI I've ever encountered in my life, so I can't imagine how difficult this would be for my parents who are in their 60s. PLEASE if there is any way to fix this problem, I am all ears. Having browsed the forum I can see that I am not the only one who is experiencing this problem. What an exasperating experience. I will be encouraging my parents to switch away from AT&T as soon as possible.