Community Support
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6.7K Messages
Need help connecting your devices?
Internet of Things
Need help setting up a TV, we have some solutions below that can help!
Don't See Your Device Below?
In some instances, you may need to visit the manufacturer's website for instructions to connect your device. Our Smart Home Manager can also be used to connect most of your devices quickly and easily.
Televisions
Samsung TV
Connecting your Samsung TV to Wi-Fi
Sharp TV
Connecting your Sharp TV to Wi-Fi
VIZIO TV
Connecting your VIZIO TV to Wi-Fi
LG TV
Connecting your LG TV to Wi-Fi
Sony Bravia TV
Connecting your Sony TV to Wi-Fi
Nest Thermostat
Connecting your Nest Thermostat
Amazon Echo
Troubleshoot your AT&T with Amazon Echo Dot
Google Home
Bookmarks You Should Save
Internet Troubleshooting Hub - general troubleshooting for your internet, Wi-Fi, and speeds
PC Connection Solution - a solution to possible cause to PC internet connection
Smart Home Manager - Internet setup made easy
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Beth223
New Member
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1 Message
3 years ago
My smart tv will connect to the network but not the internet...Help
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mencharlotte
New Member
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2 Messages
3 years ago
I have steadily added dozens of wireless security cameras, Amazon echoes around the house, another dozen or more modules for lamps and lights, wireless TV, etc. Now in the last week or two many of the devices are out or no longer connected to wifi. Service is much slower. I have update do the latest and greatest fiber and checked speeds - around 700-800mbps. Pinging around 1-2.
Should I expand by adding another router? adding extender? mesh network? Not sure which is best option.
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jwblackburn2018
New Member
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2 Messages
3 years ago
Every time that I type in my username and password into the ATT tv app and hit sign in it erases my username and password like I never entered it.
I have changed my password two times on the app on my phone and it still does not work?
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jwblackburn2018
New Member
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2 Messages
3 years ago
When I try to sign in to my brand new ATT tv gateway it clears my username and password when I hit sign in. I’ve changed the password on my app twice and that hasn’t fixed it either???
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Currybe
New Member
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2 Messages
3 years ago
I am trying to connect my computer to WiFi. It asks for network security key. What is that. I’ve tried password and I’d on router
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Currybe
New Member
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2 Messages
3 years ago
Looking for the Network Security Key
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BuckhoodBetty
New Member
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2 Messages
3 years ago
I tried calling, but cannot get through to a person. I know my internet works! I just need to speak to someone to ask how to isolate my router to the 2.4 band so my home security camera will connect.
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jaygee822
New Member
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1 Message
3 years ago
Do all ATT routers connect to Apples HomeKit? I’m trying to connect my smart plug and switch and it’s asking me to connect my iPhone to my HomeKit enabled router, but I’m not sure if ATTs works like that.
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carterfsmith
New Member
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1 Message
3 years ago
My Honeywell Home thermostat disconnected from our 2,4 ghz and now shows as previously connected. It connects fine to our hotspot (my iPhone). How do I get it back on the network?
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kengales
New Member
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2 Messages
3 years ago
Beside my main desk top computer hooked via cable to my AT&T BGW 210-700 modem, I have a laptop, Smart TV, and another desk top that I use the AT&T Wi-Fi network to connect to internet. After I change network password, I got a message saying I would have to reconnect my devices. but upon attempting to do so, they can't find Wi-Fi signal. what do I do?
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