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AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

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Poor WiFi Speed and No Service light on Pace 5268 Gateway

Since ATT moved me from 25mb/sec to 50mb/second and replaced my old Gateway/Modem with a Pace 5268, my wifi speed has been poor and sporadic, except for this desktop computer which is direct linked to the Gateway. I notice the Pace has no Service light, but the replaced Gateway had a solid green Ser

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Fallen box off of telephone pole

This is located in a backyard that has children. There has been multiple attempts to contact AT&T, but no one will help on the phones because we don't have an account with you.

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No internet for 11 days

My business has been without ATT internet for 11 days, and it's been seriously disruptive. I've called customer support numerous times about the "outage" area (which hasn't been fixed), tweeted at ATT, and even contact my city council member to see what could be done?  What else can be done?

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why am unable to connect to wifi with computers with windows 7

My mothers HP desktop with windows 7 recently lost ATT wifi after the router shut down. Rebooted the router and now the computer will not connect. Other devices such as phones and laptops with more recent windows systems are able to connect. I took my Toshiba laptop with windows 7 over to try it and

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I need 5G split for my Sleep IQ bed to function

How do I get my 5G split into 2.4 so my Sleep IQ bed will work online?

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Ethernet works half the time?

I've had at&t for a while. At least 5 years and never had a problem like this. My ethernet stopped working last wednesday. I am able to access some sites but not others. I cannot access online games but I can access online voice communication; my downloading still works fine. It says I must log

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bsw210 broadband is red - broadband status for line 1 is down

att bsw210: broadband indicator is red. ATT Broadband Status page shows DSL Status for Line 1 is down; Line 2 is up. We currently have internet access. When the bsw210 broadband indicator is green, ATT Broadband Status page shows DSL status for Line 1 and Line 2 is up. How do we bring DSL Li

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Reset my modem

Reset modem and now I don't have any Wi-Fi light on at all??

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Need to switch to 2.4 ghz for new device but access code on bottom of my router is wrong!

I bought a smart light bulb. I'm trying to set it up but it needs to use 2.4 ghz wireless.  I went to the numerical URL listed on the bottom of the router and went to find band steering, but I was asked for the access code.  I have entered the access code listed multiple times, and select

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Carrier Infinity Thermostat no internet

My Carrier infinity thermostat model number SYSTXCCIT01-B will connect to my network but will not recognise the internet connection. I have contact Carrier Tec support and had a technician they tell me it is an ATT problem? Anyone have an answer why a thermostat will connect to the network but not

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Resetting password Over and Over

I am having to reset my password in my ATT/Yahoo email account literally everyday! I have had to do this for at least 8 months. Once I reset it on one device ( I can even reset to same password I had) I will have to go and reset it to view on my computer then too. It’s a vicious circle!! I have call

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 • Email

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Cannot receive messages from my international bank to access my bank account while im in the US

Good afternoon unfortunately I cannot receive messages to access my bank account and I think that is because I am in the US and At&t may have some sort of filter since I saw many recurring the same issue. I need help.

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 • Home Phone

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Divorce, she never signed the transfer form I filled out

Hi! I’m curious about this as my ex-wife and I have a phone plan and I tried, during the divorce, to fill out the separation/ of lines transfer form. She never signed it. She’s the primary account holder. Does she still have access to my information? (Call logs, who I text and message, data usage et

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 • Wireless

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Help!

I have spent 2 days trying to add my new cellular Apple Watch 8 to my plan. I have already been to the ATT store and purchased the additional line. They had trouble connecting it. I called Apple, and they said that there was more than one plan attached to this watch on my plan. Called the the troubl

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 • Wireless

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Cannot use Paypal as a payment method

When I tried to pay $10 for Hotspot Data Add-On by Paypal, which was used as a payment method before, now Paypal was rejected as a payment method. So I had to input my credit card info. Why?

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 • Wireless

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Email server blacklisted

host al-ip4-mx-vip2.prodigy.net[144.160.235.144]said: 553 5.3.0 alph733 DNSBL:RBL 521< 71.13.142.211 >_is_blocked.Forassistance forward this error to abuse_rbl@abuse-att.net (in reply to MAILFROM command)I have emailed the above address with no result. My server is not on any other blacklist.

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 • Internet

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Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

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 • Wireless

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ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

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 • Email

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

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Closing outdated versions of AT&T Yahoo mail. Is this a scam?

Received this email today. Is it a scam or should I click the link? Thanks This is to notify you we are closing all Outdated versions of our Mailbox as

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 • Email

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

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