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Community Support

Community Support

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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Learn how get back in service and help improve your Wi-Fi Speeds

Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.

Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. 

Top Solutions

We know, all we tell you to do is reboot your modem, guess what, it fixes a lot of things!

Completely out of service? Use our app to troubleshoot and even schedule a tech

Slow or weak Wi-Fi? Learn how your Wi-Fi with some minor in-home changes

C'mon, don't you know your modem needs a good home? You do now.

AT&T Fiber (1000Mbps) 

Troubleshoot Internet Loss Of Service 

Many things can affect your internet experience that you can easily fix. Check out the solutions below:

Get the most out of your internet

AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.

Optimize the Wi-Fi Signal

Trying a different Wi-Fi setting is like trying on clothes, you have to find the best fit. Learn how to test different modem settings below:

Learn how to change the Wi-Fi Password

Slow browser and site issues

Advanced Router Troubleshooting 

Need Help with Other Services?

 

ChrisZ, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

8 years ago

 

Check out the information above to get some helpful tips for improving your internet service.

 

David, AT&T Community Specialist

Contributor

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1 Message

7 years ago

i payed my bill today like 5 hrs ago and my sevice is still not back on

Contributor

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1 Message

7 years ago

Ever since I discontinued my land line and TV Uverse, keeping only my internet service, I have trouble connecting to my wifi in my home. Why am I now having a difficult time connecting?

Contributor

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1 Message

7 years ago

I'm using hp laptop with Windows OS. Every time I try to use internet I lost my wifi signal. I can see the limited signal every time. And when I click on the wifi button it takes forever to search my wifi. I tried to shutdown and restart but I cannot fix the problem. I called both Windows customers service and AT&T but Windows says there is something wrong with my internet and AT&T says there is something wrong with my computer. So losing my hope to use Internet without any problem I'm thinking to change the provider. Also nowadays I'm having problem to connect to wifi with my phone. My wifi just gets lost time to time and I have to wait few minutes till it gets connected. I hope somebody will see this and help me to fix the problem. Thanks

Tutor

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2 Messages

7 years ago

Try, unplugging your power cord from the back of your router wait 10 seconds. Reconnect it back, wait for the broadband and service light to stay solid green. This should take about 5 minutes. Hope this works out for you. Good luck

Contributor

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1 Message

7 years ago

Any help for wi fi I'm home not work please help

Contributor

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1 Message

7 years ago

What is the WPS switch for on the NVG599 router. I can't use my PC that is wireless to get on the internet. I did have the 2 wire & it worked fine. I a'am a newbe & don't know how to set my PC to this new router.How can I get some help?

aviewer

Expert

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10.1K Messages

7 years ago

@newbe1 - It should be the same (but different name/pw). Find your newtork on the computer & enter the PW & connect.

 

WPS is a "simmplified" method - when WPS buttton is activated on both the RG & the PC they will connect auto.Window is short for security.

 

Make sure WPS is enabled in RG. Is this your GUI - http://192.168.1.254/xslt?PAGE=C_2_1

Tutor

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3 Messages

7 years ago

This has been going on since May and I convinced them the router was bad. Got a new Router but I'm having to reboot it about every 2nd day. Getting annoying and thinking of going to Comcast.

 

Situation -

 

All appropriate lights are on: Power, Wireless, System and Broadband However, cannot connect to the Wireless Network and hence cannot connect to the internet - When I try to log onto the homepage of the router through wireless, cannot reach it. I did another reboot this morning -

 

This is a short view of the event log - the first line is where I started the reboot. What the heck is it doing that results in the acs connreq about every 2 hours as it seems not to come back from there? Should I be requesting ANOTHER new modem? I tend to think it is a modem issue because all the lights are on and no connection is possible.

 

INF  2016-07-27T05:40:45-04:00  acs  bdc started.

INF  2016-07-27T01:09:52-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T22:50:32-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T20:40:02-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T18:22:51-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T15:59:53-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T13:55:24-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T11:45:05-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T09:21:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T07:05:40-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T04:55:58-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T02:35:20-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T00:26:26-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T22:04:39-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T19:49:42-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T17:32:48-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T15:21:38-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T13:12:32-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T10:50:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T21:35:31-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T19:18:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T17:03:03-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T14:46:03-04:00  acs  connreq: all done, close connection...

ATTHelp

Community Support

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207.9K Messages

7 years ago

Hi @kdphipps,

 

Sorry to read of your experience. In the past, modem environment has played a factor when it comes to internet service. It can make or break the service. Check out this article, it may help. 

 

By chance, do you have any other wi-fi devices and is the loss happening on all of them? 

 

-ATTU-verseCare

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