- edited 08-08-2019 12:50 PM by ATTCustomerCare
The Smart Home Manager just got smarter! Personalize your home Wi-Fi network and more with our free app for AT&T Internet customers.
The Smart Home Manager gives you easy access to all the home network information you need. You can:
Note: Smart Home Manager features vary by Wi-Fi gateway model.
Accessing Smart Home Manger
You can access via:
Smart Home Options
Register your Account
What you need:
The Smart Home Manager App makes it easy to register your account. Once you have the information above, launch the Smart Home Manager app and follow the instructions. It will guide you step by step in setting up your userID, password, and setup your security questions.
The home page displays the total number of devices connected to their network, based on the time you log into Smart Home Manager. If you want to refresh to see the most current number of devices on the network, select Refresh, and Smart Home Manager updates with any of the added devices.
The home page will show how many of each device is connected. To find out more about the devices, click on the device icon.
At the bottom, there are options to go to the Device Page or Invite Guest.
This option lets you E-mail your WiFi information to a guest. If you are accessing the Smart Home network on desktop, when clicking the icon, it will pull up your default E-mail program listed on your computer. If you are accessing it on a mobile device, it will take you to your default messaging app.
Enter the guest's E-mail address or contact information and a message will already be composed with the network name and password to your guest network.
The device page shows all the devices connected to your network. The devices highlighted with green dots are currently connected to the network. The devices that are grayed out are not showing on the network currently.
From here, you can select each device to find out more about it.
On select gateways, you will be able to enable/disable the WiFI access for that device
The Network tab provides your Wi-Fi name and password for each of your networks, and indicates whether the Wi-Fi is enabled.
From here you can change your network name or your network password by clicking the right arrow next to the appropriate field.
You can also disable/enable the guest network, and under Advanced options, you can reboot the gateway.
Find all the popular solutions to problems you may experience.
AT&T Customer Care
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Solved by: Go to Solution.
05-18-2017 11:33 AM
Learn more about the Smart Home Manager here.
07-01-2017 8:48 AM
This is a feature that I'd like to disable on my network so that no one, not even myself, can manage/see information about my network. How can I DISABLE this feature from inside my house (i.e. *I* want to turn this off so I have confidence that no one, not even AT&T has visibility of my internal network structure/setup/configuration).
07-10-2017 10:03 AM
Exactly and NOONE at AT&T can tell us this. My wireless printer will not work wireless now due to this app. How can I get my wireless printer working on my network again!
08-13-2017 2:59 PM
This is exactly what I want - to BLOCK this feature completely - I can't believe this much power is accessible from a simple web login. How do I disable this - this seems like a huge security vulnerability.
09-27-2017 3:08 PM
Same thing happened to me and AT&T support won't help unless you pay them...my network worked fine until I accessed SmartHome Manager through the My AT&T app.
09-27-2017 6:02 PM
The AT&T modems are trivially vulnerable as shown on the link below. This needs to be addressed ASAP -- what is AT&T doing to ensure the security of our modems and infrastructure?
Blog Link: https://www.nomotion.net/blog/sharknatto/
@CrashNBurns, the author of this blog has acted irresponsibly by not working with the vendor to allow it to work on the potential vulnerability before publicly disclosing it:
When several posters mentioned that had a common setting enabled and couldn't confirm his findings that way, he admitted that he'd never tested it that way. In short, the guy who posted this is an amateur looking for glory. I'm not convinced there is actually a vulnerability at all. He should at least submit it to someone who can have it added to the CVE catalog... maybe then AT&T would have an answer on it.
10-23-2017 8:11 AM
they had me use this stupid app today and all of a sudden every one of my devices was blocked. Spent an hour on phone with tech support only to get my computer internet back up. My wireless printer still blocked. Did you find a solution?
10-23-2017 8:13 AM
They (ATT) had me use this stupid app today and without me even doing anything it blocked ALL my devices. I work from home so need internet. Spent another hour on phone getting at least my computer internet back up but printer still blocked. Did you find a resolution to problem? Really don't want to call them back
06-23-2018 11:04 PM
I have the Smart Home Manager app installed on my Google Pixel phone, which I use to control Wi-Fi access at home. Is there a way to actually prevent your device from being blocked by the app? I don't know if the MAC address has anything to do with this.
09-25-2018 10:21 PM
Hi, does the "channel scan" function work as described? I'm receiving "WiFi interference" alerts from the app and it prompts me to channel scan. Just curious if it works
09-26-2018 9:54 AM
I have the SHM app, and a BGW210 Gateway, with three AirTies 4920 mesh extenders. This app is completely incapable of representing my network setup.
Sometimes, I see everything directly connected to the GW, sometimes devices show as wired when they are wireless. Sometimes it shows my ring doorbell at the back of the house as having a bad signal, but within the Ring app it shows the signal to be in the region of -30db!!! One of the AirTies (wired ethernet) is sitting not three feet away from the Ring doorbell.
I see my iPhone X as "wired" sometimes. When the app shows the iPhone to be on WiFi, connected directly to the GW, and then I perform a "WiFi Test" from within the Tools menu in the app, it shows the iPhone X as connected via 5Gig WiFi at around -55db to the nearest AirTies extender. This WiFi Test seems to have the only reliable data output....
How on earth can you trust any data to be correct with this app? Come on AT&T, you are better than this. Get with the program. We pay you good money for your services - how about you deliver as advertised?
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