How to unlock an Iphone

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@HelbentForleder wrote:
It was bought in an ATT store. Used for 2 years and recently (about 1 and 1/2 months ago) stopped using it. Got a new iphone and guy in the shop told me it would be easy to unlock the 6s online.


I don't understand why ATT says this isn't an ATT device. I know from searching for a solution that I am not the first to have this exact problem.

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did you ever have the device serviced?

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@HelbentForleder wrote:
Yes. The screen has been replaced twice.

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Thru apple?  If so your problem could be the imei of the phone is mismatched.  Because apple is known to give you a new phone sometimes.

Yes at the Apple store.

If they did that, how did it continue to work with ATT and most importantly, what can be done now?

As a matter of fact, yes. They replaced the phone once. They had replaced the screen but it didn't work, so they replaced the whole phone.

@HelbentForleder

Call and ask for tech support.  The IMEI isn’t in the system, your old IMEI may be.  You need them to approve the original phone was eligible to unlock, so your replacement is also.   It’s probably going to take an extra few days to manually process. 

Hi Kenneth

I tried to unlock the device on the at&t website and got the attached message: "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI" 

The device's imei is ***. Please, help me

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hey there @Rafaelpinaf!

There are certain requirements your device must meet before it can be unlocked. Our Device Unlock Info will tell you what's needed to unlock your device.

We hope this information helps! Let us know if you have any further questions.

Lar, AT&T Community Specialist

Hi Lar

The issue is that the imei is not recognize as an At&t device. I live in Brazil and need to use the device with a brazilian simcard. I searched about the same issue here and at&t had unlock their devices. Can you help me? I can provide the imei and all necessary information. Let me know.

I have a iphone 8 from att i switched my service over to Another phone without paying the bill and i owe for the phone will they lock my iphone?