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ATTDmitriyCM
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Community Manager

Community Manager

 • 

10.2K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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ACE - Sage

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102.2K Messages

4 years ago

@Pepper3d

Cant be done WHY?   There is always a reason for denial.  

 

Contributor

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1 Message

4 years ago

when trying to unlock my phone on att website I input my IMEi and not recognized.  i see many other people have this problem phone is completely paid for and was not a pre paid phone.I am moving overseas and need to have phone unlocked

Contributor

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1 Message

4 years ago

Hello,

 

I bought Iphone 5 and founded that it was locked to At&T. I requested unlock but I received notification:  

 

Hi,  You've tried to unlock this device too many times. Wait 30 days and then submit a new request.

 

 

I checked and Iphone is not reported as lost, stolen, or involved with fraud

 

Could you please help to find what is wrong with my Iphone?

 

Thanks in advance

ATTHelp

Community Support

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204.1K Messages

4 years ago

Hi @Jresch1!


Thank you for reaching out to AT&T's Community and Forums Team. I'll be happy to review this device unlock issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from @ATTHelp and reply to my message with the requested account details.


I look forward to your response!


-Darais, AT&T Community Specialist

Contributor

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2 Messages

4 years ago

You've tried to unlock this device too many times. Wait 30 days and then submit a new request

I applied for unlocking the phone at the official website, but the reply to me is: "You tried to unlock this device multiple times. Wait 30 days and submit a new request."
This is first i try to unlock this Phone.Please Help.

 

Tutor

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4 Messages

4 years ago

I am trying to unlock my phone, but get the message that IMEI is not found. What do I do?

ACE - Sage

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102.2K Messages

4 years ago

Call and ask for tech support.  Just say tech support no matter what the phone tree does, until you get a person.  

Explain the IMEI problem.   They have to manually process the unlock.  It will take a few extra days.

 

Tutor

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4 Messages

4 years ago

Thank you ! Finally got to speak to someone who could help. They promised to fix it within two days

Contributor

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1 Message

4 years ago

When attempting to unlock my old iPhone 7, I receive the following message:

 

"Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI"

 

The IMEI is correct.  This phone was only used on an AT&T network and the contract has been fulfilled.  Please advise.  

 

Thank you!

Contributor

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1 Message

4 years ago

Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

 

This is getting out of hand!!! These phones have been paid off since June 22 2018 and this is the message I get. I have used chat 3 times to resolve this and talked to a live person 2 days ago and every time I get an email two days later say

"Thank you for contacting AT&T about unlocking your mobile device.
Unfortunately we are unable to process your request at this time due to no PIN validation by rep. Please visit us at att.com/deviceunlock to submit a request online. "

These are my phones and you need to unlock them!!!

 

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