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ATTDmitriyCM's profile
Former Community Manager

Former Community Manager

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10.4K Messages

Tuesday, December 9th, 2014 9:08 PM

Closed

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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ACE - Expert

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64.7K Messages

3 years ago

@PASKSMTS_20002 Was your unlock request approved? Did you wait at least 24 hours after the approval?

New Member

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8 Messages

3 years ago

Hello, I bought a phone, but it turned out to be blocked under att, I contacted support to unlock it, but I received a letter that I had already contacted many times and my next attempt could be made only after 30 days. Access No. NUL519402848828. Tell me how to be?

New Member

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13 Messages

3 years ago

I requested a device unlock on a phone with a clean IMEI (no issues), missed the 24-hour confirmation window, and have been waiting over 3 weeks for the request to cancel out so I can create a new request.  Stuck in PENDING status.

Have been reading that it should take 2 days to cancel, so I can submit a new request.  But I have also read to wait 30 days.  Is that true?  Contacting Advanced Tech support was fruitless -- they could see the request, but cannot do anything about it.

New Member

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8 Messages

3 years ago

I am not an AT&T user,When I applied for unlocking, I filled in the wrong email address and could not confirm the unlocking.Resubmit prompt is being processed。How do I cancel the original request,Before submitting again

New Member

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2 Messages

1 year ago

I contacted a new iPhone 13pro max on Facebook on April 13 this year, I used it for more than 3 months, on the afternoon of July 25, suddenly the phone had no signal, I knew it was locked by AT&T, I communicated with online customer service on the AT&T website to unlock it, I learned that the original buyer of this phone bought insurance, a few months later reported the loss, the insurance company gave him compensation A new phone, my phone was blacklisted, blacklisted phone is no way to unlock, I think I was cheated, the seller can not solve, I can only call the police, the police said to me, let me contact AT&T, provide my purchase chat records, to see if you can unlock.Because I am not in the United States, English is not good, call afraid to say it is not clear. Can you tell me who I can contact if I write an email? Thank you very much!

ACE - Expert

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22.7K Messages

1 year ago

I answered your other post. If the phone was blacklisted due to an

insurance claim that was made on it (sounds like a fraudulent claim), then there is nothing that AT&T can do as it won't work on any other carrier either.  Either get your money back or purchase another phone.

New Member

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2 Messages

9 months ago

Hello
I have an iPhone 11 Pro that I had purchased from ATT via the installment plan in 2020. The last installment was paid off in December 2022. I am now trying to unlock the phone but the unlock request is being denied with the message "We can’t unlock your device because it’s no longer active on an AT&T account".

The phone is still active in my account and meets all the requirements for unlocking the device.

Any help/guidance is appreciated.

Thanks.

ACE - Sage

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113.4K Messages

9 months ago

Att unlock portal is not functioning correctly.  

File an FCC complaint.  The complaint is forwarded to AT&T upper management and someone will call you 

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