Wireless Account & Billing

Just venting.  Don't care.  For the second time ATT has pulled their upgrade/trade in game with me.  The first time i didn't have the receipts.  The first time i ordered the phone online at att with a chat window open.  Sure, no problem, you will get credits for your phone against what you are going

I was tricked by ATT sales representative with some fake promotions for opening a new account. I was told clearly about the monthly bill I would receive based on all the promotions they promised to add to my new account. However, when I got the bill nothing was applied. After calling to customer ser

Hi everyone. I am wondering if anyone else has shared this awful experience with AT&T. I have tried speaking with their customer service and have spent hours without getting to the proper channels so trying to see if I can get anywhere on this forum. In fall of 2023, I traded in two iPhones fo

My name is Riley (Edited as per community guidelines). I don’t know why it took me so long to reach out about this, but I am inquiring to find out what and why was there something installed on my property without my consent? I purchased the home in July 2020 and in the early summer months of 2021 AT

I've been getting repeated notices of unpaid balances on my AT&T account. But when I log into "My ATT", I see zero balances.  What do I do to reconcile the false notifications with my actual payment history?

what's the meaning of fan id and I don't have 1

In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z Any Year Any Condition. Seeing this, I traded in two of my older Samsung Galaxy phones which I used to upg

What is the most cost effective plan to use AT&T for international travel?  Will be going to Spain/France for upto  6 weeks.  Do I buy a burner phone?  Buy a new SIM card?  Just need some budgeting guidance as i plan to use text, phone and google maps daily.

I was mislead by an employee at a Target kiosk. He purposely misled me into thinking that our old phones that we still owed on through Verizon would be incorporated into our AT&T bill.  That bill would have been $244.00, a savings of over $150.  He NEVER once told me that we would hav

Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,