Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

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• ​​AT&T Fiber Recommendation &Troubleshooting​​​​ - You need to right setup to get the most out of your internet!​​
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​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

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• ​​Internet Service Down​​​​ - a reset alone may not restore service ​​​ ​ ​ ​
• ​​Is your Windows PC not connecting​​​​? ​​​ ​ ​ ​
• ​​Wi-Fi 101​​​​ - All-in-one support​​​ ​ ​ ​
• ​​Is one device not connecting? - ​​​​Learn how to get back online​​
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​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

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• ​​Test your speed​​​​ - knowing your plan is just one part of the story​​ ​​​ ​
• ​​Optimize your Wi-Fi signal​​​​ - just select Scan for Better Wi-Fi​​ ​​​ ​
• ​​Wi-Fi FAQs: Questions and Solutions​​​​ - Myths about your Wi-Fi connection​​​ ​ ​ ​
• ​​Streaming at home​​​​ - What you need for the best streaming experience ​​
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​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

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• ​​How to change your wireless channel on a 2Wire/Pace?​​​​ ​​ ​​​ ​
• ​​How to change your wireless channel on an NVG?​​​​ ​​ ​​​ ​
• ​​Learn about the different modem settings​​​​ ​​​ ​
• ​​Slow Speeds at Night - ​​​​Learn some of the causes and fixes​​
• Scan for a better Wi-Fi Signal
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​​Learn how to change the Wi-Fi Password​​

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• ​​It is easy with ​​​​Smart Home Manager​​​​ ​​​ ​
• ​​2Wire/ Pace Modems​​​​ ​​​ ​
• ​​Motorola ​​
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​​Slow browser and site issues​​

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• ​​Improve Browser Performance​​​​ ​​​ ​
• ​​Learn How To Flush DNS​​​​ ​​​ ​
• ​​It is a virus? ​​​​Download AT&T's Security Suite​​
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​​Advance Router Troubleshooting ​​

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• ​​Strict NAT? Bridge Mode? What is IP Passthrough?​​​​ - Getting your router setup for 3rd party software or devices.​​ ​​​ ​
• ​​Static IP​​​​ - Learn how to set it up.​​ ​​​ ​
• ​​Connecting Routers and Other Devices​​​​ - Basic information for setting up a 3rd party router. ​​
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​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

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• ​​AT&T Community Services Hub​​​​ ​​​ ​
• ​​More Wi-Fi Support​​​​ ​​
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​​ChrisZ, AT&T Community Specialist​​