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Community Support

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232.2K Messages

Wednesday, September 2nd, 2020 7:16 PM

Solutions & Fixes: VPN Not Working with AT&T Internet

Learn why your VPN may not be working

Having trouble with your VPN Service on AT&T Internet? Learn what you need to do to get connected. 

 

Did you just start working from home?

In some instances, your Company VPN has not been set up or needs permissions. Contacting your IT Department is recommended. They can help you:

  • Authenticate your access
  • Change settings on your PC

If you purchased your VPN, make sure you followed the instructions to set it up. In some instances, settings on your computer or modem have to be changed. You will need to reach out to the customer service group for your VPN.

 

High Ping & VPN

Keep in mind that when you use a VPN, your connection is going through additional firewall layers.  This will slow down your overall speed and increase ping times.  As an example, you may have 100 megs for your download speed without VPN, but on VPN you could be at 5 megs per second.

Also, with more people working from home, you may notice high ping when your VPN is active. This is related, in some instances, to the VPN infrastructure as it may not be able to handle the extra bandwidth. Our Internet High Ping page has more information.

You may see issues like:

Things to know

  • Certain VPNs are stricter and may drop you if something seems out of the ordinary. Wi-Fi interference may scramble the packets causing this issue.
  • Using a hardwired connection helps improv VPN communication
  • VPNs can affect overall internet speeds
  • Disconnect a VPN when it is not needed

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Community Support

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2.7K Messages

4 years ago

Having trouble with your VPN? Check out the info above to learn more. 

 

ChrisZ, AT&T Community Specialist 

New Member

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1 Message

3 years ago

I have wireless Internet but son has a gaming desktop and Ethernet is not working. Is there anything we are doing wrong? We connected an Ethernet cable from router to computer.

Community Support

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232.2K Messages

3 years ago

Here to help with your connection, @Yadne!

 

Does your son's desktop work after trying other ethernet cables? Are you just experiencing connection issues when connected via the ethernet cable?

 

Let us know so we can assist further!

 

CalebP, AT&T Community Specialist 

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