Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need help with your equipment?
ATTHelp's profile
20th Community Anniversary
#1 Star!
Helpful 1
Community Support

Community Support


207.5K Messages

Thursday, July 23rd, 2020 9:42 PM

Trouble Gaming & High Ping - Help from the AT&T Community

Can't Game? Lagging? Can't Join a Server?


Many of us enjoy online gaming and we want to make sure that continues. Below you will find solutions and known issues that can cause a poor gaming experience. .


Your Internet Plan & Connection

If you have a lot of devices on a plan that cannot support them, your gaming experience may suffer. The reason, you may not have enough bandwidth to play. Each device shares a portion of your speed. If you have a 100 down plan and 10 devices, each device will get an estimated 5-10Mbps depending on how it's connected, Wi-Fi or Wired.  


Wi-Fi Vs Wired

Wi-Fi speeds may drop in half. If you are on a 12Mbps plan, you may get 6Mbps wirelessly. This is caused by electromagnetic interference, house design, and distance. This does not mean a 100Mbps plan will drop to 50Mbps but a drop may happen. Use the Wi-Fi Meter on your phone to check your Wi-Fi signal, if the signal is low, there is a chance it is low for your gaming system.


Check out our Wi-Fi Optimization page to learn how to boost your signal. If your gaming device can connect with a wired connection, take advantage of it. Wired speeds as less susceptible to interference.


Pings, Servers, and Location

Sometimes when you game, you may notice high ping which could be caused by the game itself. The best way to test this is to stop playing your game and test. If your ping returns to normal, the gaming servers may be the issue. Turning off other devices and testing one at a time is recommended.  



How many people are playing the game? Some servers may not be able to handle the additional traffic. As mentioned above, if you see high ping or gaming issues, remove all devices, test your speeds, and check to see if they match your plan.


Check the website or the gaming forums to see if there is a known issue. To determine if the issue lies with the game server, test another online game. If you do not see issues while playing the second game, there is a good chance the server is the issue.



Also, some gaming servers may be across the street, on the other side of the coast, or in another country. Distance can affect ping, especially if you are trying to connect to a server in Canada or France for example.



The Host

The host of the room you are in can negatively impact the experience depending on their internet speed, the number of devices they have connected, and their home network. In some instances, a new host can resolve some issues. 



A traceroute is a good tool to use but not always accurate as it does not give you a full picture of what is going on. The reasons:

  • You may not be able to use the gaming server IP to run the trace
  • Certain routers do not prioritize traceroute request and time may be higher
  • In some instances, you may see issues after leaving the AT&T network.

Things to know about the traceroute:

  • Certain hops are out of the AT&T network and out of our control
  • Ping may be higher if the server is outside the country

What You Can Do:

Note: To determine if there is an issue, remove all devices and test. During the test, no gaming, streaming, or downloading should take place as it skews the results. Be aware that Wi-Fi speeds are not as accurate as wired.


Other Tips

  • Remove routers and connect directly to our modem.
  • Open the gaming port in the modem.
  • Disable the firewall (this can leave your computer vulnerable).
  • Visit the troubleshooting site for the game in question.

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support


2.7K Messages

3 years ago

Many things can affect your gaming experience besides your internet connection, check out the info above to learn more. 


ChrisZ, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.