Poor Wi-Fi - What is Around Your Modem?
Has your WI-FI or internet been going in and out? Are you experiencing slow speeds? Are you losing service? We have some helpful tips that should improve your wireless experience.
Bad Modem Environment Can Cause:
Slow wired and wireless speeds.
Loss of service
Electronics, speakers, surge protectors, and location of the modem can impact speeds and service. Speakers are a major source of interference because of the magnet inside. If your environment resembles the image above, there is a chance your services are being affected. Surge protectors can also cause resets. Plugging the modem into a wall outlet can resolve this.
Proper Modem Environment Can:
Improve Wireless Speeds
Improve Wi-Fi signal distance
Prevent drops of service
Keeping the modem free and clear of electronics
Moving the modem off the floor and placing it on a hard surface
Plugging U-verse equipment into a wall outlet
Having the modem out in the open for proper air circulation
If the above does not help, use AT&T's Fix It app. You can use it on your smartphone by texting myATT to 8758 to download it. The app is a great tool and I have personally used it to troubleshoot and schedule an appointment for my internet service.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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