Community Support
•
6.7K Messages
How use AT&T Smart Home Manager to Imrpove Your Wi-Fi & More - Solutions from the AT&T Community
Learn how to improve your Wi-Fi Experience with our easy-to-use tool
Smart Home Manager is a great, easy-to-use tool that will allow you to
How to get Smart Home Manager
- Download it from the app store
- Use your AT&T Account ID to sign in. It is the same ID you use to sign in to your att.com account
- Transfer Your Internet Experience!
You can also sign into Smart Home Manager from a desktop.
Heads Up: If you are a new AT&T Internet subscriber, you'll need to register your account first.
Check out our video on how to use Smart Home Manager
Heads up: Smart Home Manager features vary by Wi-Fi gateway model.
Key Smart Home Manager Tools
Invite Guest
Send your network name and password to a guest through your phone. Depending on your phone, you can send it by email, text, and many other ways.
Speed Test
Run a speed test on your gateway to see what type of connection you are getting. If you notice any issues, use the Smart Home Manager app to help solve the problem. If that doesn't help, check out our support page that has many different things that have helped others in the past fix their issues.
Network Health Check
Check out the connection status of your devices. Go to the advanced tab to see if there are any weak connections. If you notice any issues, use the Smart Home Manager app to help solve the problem. If that doesn't help, check out our support page which has many different things that have helped others in the past fix their issues.
Data Usage
This is a great way to see what might be causing slow internet speeds. You can see what might be causing slower speeds or the time periods where you may experience a slowdown.
Wi-Fi Test
Use your phone to test the Wi-Fi connection in that area.
Channel Scan
Your WiFi signal will broadcast over a certain channel. You can think of it like a lane on a highway. If too many people are on the same channel, then you run into congestion. The channel scan will find the best lane for you and change to that channel.
Things to know
- Smart Home Manager app not working? Our troubleshooting thread may help
The AT&T Community Team
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
•
6.7K Messages
6 years ago
Learn more about the Smart Home Manager here.
-ATTU-verseCare
(edited)
0
robert_g_1
Employee
•
82 Messages
10 years ago
The Smart Home Manager makes it easier to register and activate your account. Rather than going through att.net/uverse, you can now access the Smart Home Manager through the myAT&T app, your Desktop, the Troubleshooting & Resolve Online Tool or the Smart Home Manager app (Android or Apple).
(edited)
0
chart85
Employee
•
11 Messages
6 years ago
when I use this application I am not able to disconnect devices I see on my network. Which routers support this?
0
CrashNBurns
Tutor
•
2 Messages
6 years ago
Hi AT&T,
This is a feature that I'd like to disable on my network so that no one, not even myself, can manage/see information about my network. How can I DISABLE this feature from inside my house (i.e. *I* want to turn this off so I have confidence that no one, not even AT&T has visibility of my internal network structure/setup/configuration).
Thanks.
0
TRMTN07
Tutor
•
3 Messages
6 years ago
Exactly and NOONE at AT&T can tell us this. My wireless printer will not work wireless now due to this app. How can I get my wireless printer working on my network again!
0
0
MKEman
Contributor
•
1 Message
6 years ago
This is exactly what I want - to BLOCK this feature completely - I can't believe this much power is accessible from a simple web login. How do I disable this - this seems like a huge security vulnerability.
0
dawnmcilvain
Contributor
•
6 Messages
6 years ago
Same thing happened to me and AT&T support won't help unless you pay them...my network worked fine until I accessed SmartHome Manager through the My AT&T app.
0
CrashNBurns
Tutor
•
2 Messages
6 years ago
The AT&T modems are trivially vulnerable as shown on the link below. This needs to be addressed ASAP -- what is AT&T doing to ensure the security of our modems and infrastructure?
Blog Link: https://www.nomotion.net/blog/sharknatto/
0
0
JefferMC
ACE - Expert
•
32.3K Messages
6 years ago
@CrashNBurns, the author of this blog has acted irresponsibly by not working with the vendor to allow it to work on the potential vulnerability before publicly disclosing it:
When several posters mentioned that had a common setting enabled and couldn't confirm his findings that way, he admitted that he'd never tested it that way. In short, the guy who posted this is an amateur looking for glory. I'm not convinced there is actually a vulnerability at all. He should at least submit it to someone who can have it added to the CVE catalog... maybe then AT&T would have an answer on it.
0
cgsewell
Contributor
•
3 Messages
6 years ago
they had me use this stupid app today and all of a sudden every one of my devices was blocked. Spent an hour on phone with tech support only to get my computer internet back up. My wireless printer still blocked. Did you find a solution?
0
0