Loss Of Internet - Window's Devices
Do you have a windows device? Having trouble connecting that device to the internet? Did you recently update your OS? If so, the following steps may get your back up and running!
How To Release Your IP On A Windows Device
- First, delete the network from the computer.
- Release your IP – To do this, go to your command prompt and type ipconfig/ release or ipconfig/ all
- Restart the computer.
- Locate the network and re-enter the Wi-Fi password.
The above has helped many of our users connect after an update on their device. If your Windows device did not go through an update, it does not hurt to perform the steps above.
A note from one of a community managers
“I went to a family member’s home to visit. By chance, some of their devices were not connecting, laptops with windows 10. I used my phone to connect and had no problem. Basic troubleshooting did not help. I asked if anything change and was told they downloaded updates. I decided to release the IP and success. Back up and running.”
If all of your devices are having trouble connecting to the internet and they are not Windows devices, check out this article.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp