Wireless Billing

I used my online account to compare plans and switched 7 lines to the new plan that showed 30.99 as the price per line ( going off of a no longer offered plan) and then once I actually switched and agreed to the terms and ATT sent the bill summary they all show at 35.99 per line. I wouldn't have sw

Spoke to customer service who said I needed to call loyalty. I called the# provided and spoke with someone for 55 minutes only not to be resolved only to find out it was still customer service. I'm so tired of getting the run around and feeling as though at&t is trying to scam me. Does any know

Hello, I am reaching out to share a troubling experience with AT&T’s billing and customer service, and to seek advice on how to resolve this issue. I have been a loyal AT&T customer for over 12 years and have consistently used their services during my military deployments. I won't disclose s

Hi, I checked my bill this month, and it was double from what it was last month. It seems I was: -Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. -What is AT&T Next Up(SM) - phone upgrade feature? Thank You,

ATT is at it again, had another 5 dollar increase on top of the 10 dollars after I cancelled my bank account due to their lack of security.

Pitney Bowes Stole My iPhone Return.. Tracking number show it sat at USPS for a long time. Tracking shows it was picked up weeks later by Pitney Bowes Agent. Several more weeks later we received a Return Received email which AT&T has no record of.  AT&T claims phone was never received

Back in October 2023 an agent changed my plan which I was grandfathered into without my consent and now I can’t get it back. It’s costing me 25% more each month and no one at AT&T can help not even their managers. Any ideas how to contact sr leadership?

Took over billing responsibility. I was told by store employee and customer care that phone promo credits we were receiving would transfer but they have not.

Why is this so hard for ATT? Called ATT yesterday to move billing of my phone from a business account to personal account due to upcoming job change. As a physician, I was cautious doing this- because having the process not go smoothly might make me unreachable by patients/other physicians. I was

AT&T sold us a cell phone plan with phones after trading in our other phones and were told that we had service in our area. We had very spotty service, dropped calls, garbled talk, they would not work in my truck. Spent $180.00 at the dealership for them to upgrade my bluetooth with no results.