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Need help understanding your bill?
Iznoghoulz's profile

2 Messages

Sunday, April 14th, 2024 3:53 AM

Billing Issues and Questions

Hi,

I checked my bill this month, and it was double from what it was last month. It seems I was:

-Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. 

-What is AT&T Next Up(SM) - phone upgrade feature?

Thank You,

Accepted Solution

New Member

 • 

160 Messages

2 months ago

The upgrade fee wasn't charged at time of purchase. What you paid was sales tax.

Next Up is the early upgrade program. Once your phone is 50% paid off you can turn it in in good condition for an early upgrade and remaining balance is waived. It's common for some retailers to add it by default, and you can opt out if you want.

2 Messages

2 months ago

Thanks for the quick response. I’m still looking for the receipt, but I suspect you are correct. 

Thank you again for the quick response.

Community Support

 • 

232.9K Messages

2 months ago

Hi @Iznoghoulz,

We hear you, and let's get the help you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Let us know if the above information helps!

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Kelly, AT&T Community Forums Specialist.

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