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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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COMPLAINT - Magin Razani 2024

During my time in Hawaii, Local Law Enforcement took up to 7 incident reports for missing cell phones of mine. Most of them disappeared on the BUS. Most busses had cameras,. Most videography went un-examined. All the thieves got away with my phones!I did address this immediately the day my phone dis

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Reaching Customer Service Live Agent 24/7

Is there a good number that someone can reach a live agent 24/7? We recently had an emergency while abroad and none of the numbers online could connect us to someone live.  

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Not allowed to return new phones

Secured 2 new phones while switching from TMobile to ATT but told the salesman I could not take any surprise initial costs. He said there would be none (lie #1). But 6 days later they tried to run through a charge for $165. Not happy, I got on the official ATT site and went into the chat box to spea

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ATT is not giving me credit for 2 traded-in phones

I traded in two phones (an iPhone 14 Pro and an iPhone 14) in December 2023, but AT&T has continued to charge me $50 per month per line for new lines and has not provided the expected trade-in credits.Additionally, AT&T created a temporary line (341-233-XXXX) to port my number, but they are

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Account number

I beg my account number

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Transferred number from my parents account, and cannot see plan details on my ATT account.

Today, I transferred my phone number from my parents ATT account. I got email confirmation that the transfer is complete. When I press, "make a payment" or "See my bill", I do not see any information about the plan I selected. On those landing pages, it says "You don’t have any accounts linked to yo

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Billing issue

I spoke w/Rebecca and I believe a manager about an issue I had with a feature called next up on my bill I never authorized. It’s been applied for just over a year and I had no clue about it. I had no luck in getting them to credit the full amount. So I asked to speak with someone else. I received a

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question

hello im looking to figure out how can i transfer my phone from one ATT line to another?

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My wireless account has been 'hijacked'

My wireless account has been 'hijacked', i.e. it has been transferred to some business account without my consent about 15 months ago. I didn't notice it until now because it was set to Autopay. That business account is still paying my bill, I still use my iPhone, it definitely sounds like some typo

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New Iphone 13 not receiving calls from some contacts

New Iphone13 won't accept calls from some contacts. Goes straight to voicemail.  Never shows up in the missed call list.  Not on airplane mode, do not disturb or blocked

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I want to add Rita A. On my account from a t and t

I need to add her on the account (Edited to remove personal information)

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False Sales Practice-Attorney General Complaint

A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai

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Am I eligible for the current trade-in phone upgrade deal?

Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig

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Phone being tracked

I have an iphone and my x is on the same account at this time and I dont want to change my number. she knows who i can and how long......... can this be done in real time...... also knows who i talk too.......... i dont know if able to read my text or emails

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