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Update on open case

I am trying to contact Lynn, the rep who escalated my problem and opened my case

Questions

 • Wireless Account

20

1

0

How do I get incompetent "customer service" representatives fired? LIKE IF YOU AGREE!

Maybe if AT&T fires enough of them, they'll eventually be forced to actually hire some competent ones and train them. Seriously it seems like AT&T's goal is to just accomplish nothing and hope you'll give up watching tv because you don't feel like spending your entire day on the phone with india/the

Questions

 • U-verse TV Account

989

2

0

0

No Signal - No Known Way To Contact AT&T By Phone

Hi! I have two primary questions. Please, only respond if you're informed about these sort of things:1. Our home is in Seattle, WA, and we were wondering, since AT&T is Texas-based, if whether or not the recent hurricanes there and in immediately surrounding areas are impacting our not getting a sig

Questions

 • AT&T Phone Installation

233

1

0

0

AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

 • AT&T Internet Installation

103

1

0

Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

Questions

 • Android

29

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

Samsung Galaxy s9 unlock after factory reset

I have an unlock code form AT&T and the device has been factory reset. The PDF instructions say to put a non-AT&T SIM in to reset it but I am preparing to sell it on eBay and have no SIM. I just want it unlocked for the buyer. Is there a way to unlock it before the sale?

Questions

 • Samsung

83

4

0

3G sunset, prepaid appeasement refund

I've been using AT&T Prepaid for years, completely happy. Now, with the 3G sunset, our AT&T microcell no longer works and we have NO coverage in our area.  I've been on the phone (landline) with AT&T for the last five days; spoke to over a dozen agents, who all tried to find a solu

Questions

 • More AT&T PREPAID Discussions

102

0

0

Fixed Wireless Internet Outage for 3 Months With No Solution

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

Questions

 • AT&T Internet Plans

43

5

0

Mobile Network is Unavailable

I have an LT G7+ ThinQ. I did an update to the phone's software as hoping to improve the speed, but no improvement was made.  I googled for help and followed the instructions to force stop all Apps.  Every since then I can no longer make outgoing and receive incoming calls.  Also, I

Questions

 • Android

47

2

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

60

3

0

Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

 • More AT&T PREPAID Discussions

55

5

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

27

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

Why is Asuriun still sending out broken phones!?!

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

Questions

 • Samsung

21

0

0

AT&T microcell/ booster

AT&T microcell shut down in February, we are needing the next solution/ booster. Help!!

Questions

 • AT&T Cell Booster

83

2

0

ATT Internet -- huge latency

For the past several hours, my internet connection (1000) has been experiencing unacceptable latency spikes. See attached image. I need a person to respond. I have already run all the troubleshooters and reset the gateway numerous times. The chat bot is completely useless. We had some severe wea

Questions

 • AT&T Internet Equipment

114

5

0

Need service on new phone

Need to switch service to new phone

Questions

 • Device Features

23

1

0

New prepaid Data plan for IPAD - cannot access with iPAD.

I have used ATT for years with iPads. Just got a new iPad Air 4.  Set up the account online with my Mac.  I entered the IMEI and the CSN/EID of the iPad.  When the account and payment $$$ was confirmed, the CSN/EID looked completely different.  Tried to update the CSN/EID again,

Questions

 • Phones, Tablets & Devices

217

0

0

Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

 • AT&T Internet Account

29

1

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