Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Check for service outages
Bjbt's profile

New Member

 • 

1 Message

Saturday, May 20th, 2023 5:26 PM

Advice on Dead zone in my neighborhood

There’s an AT&T dead zone in my neighborhood and it’s seems to be worse than when we moved here. It’s outside, so not just in my house. Is there anything I can do other than switch to Verizon?

Accepted Solution

Official Solution

Community Support

 • 

232.7K Messages

1 year ago

We'll be happy to assist you with your reception concerns, @Bjbt.

 

There are a few possible fixes we can try here for signal loss:

  • Try turning Airplane Mode on for a few seconds then off again. This will force a connection to the nearest tower.
  • Try resetting your network settings.
    • On iOS 15, go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
    • If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
    • On Android, go to Settings > System > Advanced > Reset options > Reset network settings.

Improve your call experience by

If neither of those ideas are effective for you, we'll need a little more context in order to proceed.

  • What ZIP codes are you driving through? With that information, we can check the towers along your commute.
  • Do you have adequate signal while not in transit, when you're at home, work, etc?
  • What kind of phone do you have? With this information, we'll be able to provide more personalized guidance.

We look forward to your response so that we can get this resolved for you. Thank you for reaching out to our AT&T Community.

 

Ashley, AT&T Community Specialist

New Member

 • 

18 Messages

1 year ago

I feel your pain @Bjbt !!! AT&T's service has really gotten bad. You're not alone in your frustration. 

New Member

 • 

1 Message

1 year ago

This happened in Chicago, Illinois this past weekend as well (5.21.23). They won't help with fixing it, they will just have you perform the same troubleshooting steps over and over.

(edited)

ACE - Sage

 • 

118.1K Messages

1 year ago

@jordclark83 

This happened in Chicago, Illinois this past weekend as well (5.21.23). They won't help with fixing it, they will just have you perform the same troubleshooting steps over and over.

Yes.  Unfortunately.  AT&T has improved or remained really good in some places, but has deteriorated in others. 

Unless you were referring to a temporary outage, which it sounds like you might, there's really nothing AT&T can do.  

Customers have to make decisions for themselves. If Wi-Fi calling, a cell booster, or AT&t's misnomered "cell booster" do not resolve the problem at home, the only thing left is to change to a different service provider.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.