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calculativecadaver's profile

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Monday, June 5th, 2023 8:42 PM

AT&T Prepaid Turbo Hotspot 2

I purchased my hotspot from Walmart yesterday, set it up online, had connection for roughly 12 or so hours give or take, and now I'm not getting any bars. I haven't changed location or anything, but it's still not connected to service. Why can't I use my hotspot anymore?

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Official Solution

Community Support


232.8K Messages

1 year ago

We want to help with your mobile hotspot connection, calculativecadaver.


There are a few reasons why you may be having trouble with your connection:

  • Device or Electronics near your hotspot. ~ Electronics near your hotspot can impact not only the Wi-Fi signal, but the incoming LTE signal because of electromagnetic interference. Move the hotspot away from electronics, place it on a hard surface (off the ground/floor, and elevated). Speaker systems are a big no no, so keep that away for sure.  

  • Walls & Building design. ~ Have you noticed areas in your home where Wi-Fi drops or where calling is an issue? Thick or concrete walls, metal frames, and even rooftops can affect the signal and in turn, your hotspot connection. Place the hotspot near a window to improve LTE signal reception. Also, not all home designs will affect the LTE signal. Feel free to test different spots and/ or place the hotspot in a central location. This can help improve Wi-Fi coverage.

  • The number of people surfing or streaming. ~ Reduce the # of devices connected to the hotspot. If a device is being used to stream, game, or download, overall speeds will drop. If a device is not in use, turn it off. 

  • LTE Coverage. ~ Use our Wireless Map to check the coverage in your area. Reboot the hotspot, wait 30 seconds, and test different wireless channels. Use the 2.4ghz signal setting if possible. If you do not see improvement, a Wi-Fi repeater may be needed like the AirTies.

You can check out our article titled Improve Hotspot Signal to learn more about adjusting the settings on your device. 


Please keep us updated on how this works for you! 


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

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