New Member
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7 Messages
Ram Truck/ ATT not allowing service
ATT will not let many Ram Truck owners activate wifi hot spots in their trucks. They blame manufacture but not the case. Other owners with exact same equipment have service and be n allowed to activate new. Why is ATT blocking others. They keep saying it’s manufacture. Such (Edited per community guidelines).
formerlyknownas
ACE - Sage
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117.2K Messages
2 years ago
Did you check compatibility?
https://www.att.com/plans/in-car-wifi/
If your model isn't listed, it isn't compatible
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Sbjoe93
New Member
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7 Messages
2 years ago
It’s most definitely compatiable. 2021 Ram 1500 Rebel.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Let's direct you to the best support necessary to help with your network connection while in your Ram truck so you can enjoy service while on the road, Sbjoe93!
Connected Car Support is the team you'll need to contact so we can provide further investigation and get you connected. They can be reached at 866.595.1222.
We hope you find this information helpful!
Thank you for visiting the AT&T Community Forums!
Jonye, AT&T Community Specialist
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Sbjoe93
New Member
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7 Messages
2 years ago
Joyne, already made 3 calls. No help what so ever. Been useless.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hi Sbjoe93, to get the best support you would need to continue to contact the Connected Car Support team for assistance.
Try calling at different times to get further assistance. You can also contact UConnect Support at 855.792.4241 for additional details and support.
Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.
Jeff, AT&T Community Specialist
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Sbjoe93
New Member
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7 Messages
2 years ago
I have called in a different times. Requested higher support and nothing. Already called UConnect and manufacture. Issue is on ATT side. Good try tho.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hello Sbjoe93, let's get you pointed in the right direction for support with connected car.
You will need to contact Connected Car Support at 866.595.1222 or 855.792.4241. This is the only team that can answer your question.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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Sbjoe93
New Member
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7 Messages
2 years ago
What part of this do you not understand? They were unable to help. Would not do anything further to take care of it. Horrible tech support and help. And the sales team is it far behind.
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aroque001
New Member
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1 Message
2 years ago
Been having the same issue.. Got my Ram 1500 a month ago still waiting to be able to use this feature..
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hello aroque001, we're here to help with your Car Connect.
This has been escalated to a higher department and is a known issue. Thank you for reporting this issue. You can also contact UConnect Support at 855.792.4241 for additional details and support.
Please reach back out if you have any other questions or concerns.
Thank you for reaching out to our AT&T Community Forums!
Carlton, AT&T Community Specialist
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