Reward card fraud

I was feeling that someone from ATT itself is helping these scammers…. How can they have so much personal information…… 

Dark web google yourself and see how much info you find online about you 

But how about rewards Visa card number did they obtain which is not possible without some internal assistance

We are here to help you with your rewards card, @drsurendra22.

We are sorry for the inconvenience this has caused you, and we want to help you turn it around.

In order for you to get the help that you need, we recommend that you contact our Rewards Center. You can contact them directly at (800-288-9983). They will be the ones that will help you get this fixed.

If you have any other questions or concerns, feel free to reach back out.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

I contacted everyone including the number you provided… all were keep forwarding my call from one person to another…. That s the reason I mentioned about your poor customer service which didn’t provide definitive solution and wasted my almost 3 hours on a working day

Hi, @drsurendra22.

We apologize for the trouble this is causing you.

They would be the team who is responsible in getting this turned around for you. They will answer any questions that you have.

If you have any other questions or concerns, feel free to reach back out.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

I contacted again but no solution, it was just time wasting again….

Same thing happened to me. Wasn’t out of place to get a confirmation call since I had requested someone notify me when my reward card would be sent. They knew exactly when I received my rewards card - (even knew about the virtual one I received and how much) wanted to confirm I received all of my rewards and listed them. One wasn’t on there. They said they would cancel the one sent to my address - knew my address and would then place the total on the other card I did have and only needed to confirm which card I did have by giving the last few numbers - that it. No cvv no PIN number … 

I check right away it’s wiped out. Called the number att suggested - ha - told me too bad so sad, don’t answer calls from people claiming to be att. Yet I’ve had calls from att for awhile since I was setting up everything so it’s as not an odd thing for them to call.  Woman told me she’d transfer me to customer service to see if they could help and then the line disconnected me. 

there is obviously a data breech and att isn’t protecting customers or making it right. 

Exactly same happened to me….. It’s not possible without insider involvement……I having so much exact information about card numbers……dates of sending cards….DOB….. Name with Address….