ATT Cell Booster - SOS only?

@Mon8710  There is another post here about the same issue. Where are you located (city, state only)? There are quite a few complaints coming out of Arizona (mostly) and NM areas so it may be a service area related issue. I've notified AT&T of this and they are in contact with the CB Group. 

This is a new issue and until the engineers can isolate and fix the issue there is no ETA on a resolution.

I am in Arizona. Well I am somewhat happy it’s not just me. Sure hope they fix it soon.

Hi @Mon8710,

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Hey there @BRODEWALD 

I work at the sales & service CS center here in Mesa, AZ. I have lived here my entire life as well. where could you possibly live within the phoenix metro area where ATT does not give you a signal? Correct me if im wrong but it seems like you are in the outskirts of town possibly? Goodyear? surprise? El Mirage? STV?  QC?  Cave Creek?

Wanna help you for sure but a microcell should not be necessary for the phoenix metro...

Also, On microcell/ATT website Here it does state "MicroCells are no longer available for sale through AT&T, and only available to existing users" and that you can use Wi-Fi calling to help with call performance. 

Hope this helps,

Hunter

I live near Glendale just North of, I am not rural I live in a high residential area. Have had these same issues for the entire time I lived up here 13 years.  My current phones inside the house state SOS only, no bars. It's not a phone issue 2 of the 3 phones are iPhone 14 Plus. Like I said I can walk out front and get sketchy service possibly two bars inside I usually could get 1-2 bars upstairs and that was maximum. I shouldn't be told where I live is "limited area" by the AT&T supervisor nor should she tell me in TN where she lives she has to go 2 miles to make a call. In this day and age this shouldn't be the issue. They sell the Microcell but can't accommodate for their lack of cell area. I get being told No but when AT&T makes the accommodation years ago and nothings changed, make the accommodation again or lose a customer who's been loyal

also, It didn't state for sale only to current customer when I looked it up on the website, they sell as if anyone can buy it. My work cell phone has me locked out of wi-fi calling so I have to have a signal, and also I don't want Wi-fi calling as enough items use Wi-fi I cannot work from home, have my wife work from home we have experienced latency issues due to trying to use Wi-fi calling.

@BRODEWALD 

Assuming North Glendale based on your description is 85304 (northern most zip code within Glendale) you should be getting great 4g, 5g and 5g+ cell reception. Kind of weird you are not as ATT has taken a serious effort to upgrade service in this area. 

Don't want to lose you as a customer but if you aren't getting cell service with us in your area for 13+ years and Wi-Fi calling is not working or an option for you...then I suggest you do what is best for yourself moving forward

Hope this helps,

Hunter

How is it you can show a map showing "great coverage" but the Supervisor at AT&T called it "limited area". Doesn't make sense to me. I shouldn't have to rely on Wi-fi calling inside my home given the market and area I am in, lower cell signal I can agree but not SOS only on my phones.