AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Accepted Solution
I want to create an my at&t account I have the phone number but don't got the phone to accept the codes if any are sent to the number
Questions
•
Wireless Account & Billing
16
1
0
i received bill for 1284.00 and never in 18 years used that amount of data! I tried calling and you keep disconnecting me “saying no current account” now this is going g to collections ( I have excellent credit and never missed a payment). I need to talk to someone as something weird has happened.
Questions
•
Wireless Account & Billing
21
2
0
On March 22, I had a scheduled appointment to upgrade my home internet service. While the technician was working, an AT&T Home Expert came. He asked if I would be interested in mobile service with AT&T. I informed him I had 3 lines with another carrier and what I was paying for the service.
Questions
•
Wireless Account & Billing
47
12
0
AT&T is scam. I signed up for AT&T at Costco kiosk and it was the worst decision of my life. I was paying $180 with T-Mobile for seven lines including two tablet lines unlimited everything. I was told at the Costco kiosk for AT&T that my bill will be $206 and I will have everything unlim
Questions
•
Wireless Account & Billing
1.4K
30
Accepted Solution
Official Solution
Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone. Paid the $275 to do that. No biggie. In order
Questions
•
Phones & Devices
67
14
0
Hi all! I’m looking for information whether I need to schedule a FedEx pick up or drop off at FedEx box or do I leave it out for the mailman to pick up. I’m sending back phones that one was an upgrade and another was a claim for and through Asurion. if anybody knows this information that would be gr
Questions
•
Phones & Devices
19
1
Accepted Solution
Official Solution
Can't purchase refill card
Questions
•
AT&T PREPAID
25
5
0
Closed
I need the contact information (phone number) for the area or district AT&T manager. I have receive email addresses to which I used, but and I am not getting any response. Very dissatisfied, I am in Moscow Idaho and this is regarding my wireless account. Thank you!
Questions
•
Wireless Account & Billing
210
5
0
I recently switch to ATT wireless with 5 new lines and facing some discrepancy with a promotional offer I received from AT&T. On 03/24/2024 I interacted with a representative from AT&T who offered me a promotional trade-in offer for an iPhone 12 Pro Max, as follows: Offer: $1000 trade-in v
Questions
•
Wireless Account & Billing
27
9
0
Accepted Solution
I need to be send a shipping label for my phone that I exchanged to send back
Questions
•
Phones & Devices
15
1
0
Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando
Questions
•
Phones & Devices
33
0
0
Closed
After just writing a long detailed description, your page failed and refreshed and it disappeared. Holy (Edited per community guidelines). You guys (Edited per community guidelines) so bad. CANT TEXT, CALL OR USE INTERNET ANYMORE THE SECOND I LEAVE MY HOUSE Went to AT&T store today, it was packed w
Questions
•
Features & Services
38
0
0
Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM?
Questions
•
Features & Services
27
0
0
Apparently there was a misconfigured file on the Femtocell Gateway that caused links to go down for certain service areas. The fix has been put in place so the Cell Booster should be working now. You may have to power cycle your phones and then power them back up so they can re-register themselves t
Questions
•
Phones & Devices
40
0
Hello,I have a problem to solve and would like to ask for help.While I was driving (Renault Scenic IV) and listening to music from my iPhone via R-Link, I noticed that the iPhone's screen continued to light up.Even if I turn it off with the right button, the screen turns back on automatically.Does a
Questions
•
Phones & Devices
34
0
0
compre un iphone 7 libre de icloud pero al colocar la sim me sale "tarjeta sim no valida" y queda atorada ahi hasta que saco el sim, tambien me dice "instala la tarjeta sim de un operador compatible o solicita que tu operador desbloquee este iphone", me comunique con claro y no me dieron solucion, l
Questions
•
Phones & Devices
36
0
0
Accepted Solution
Official Solution
So my phone service was needed to be paid last month on the 30th and I failed to pay. And a month later I now can pay for my service, I log in to my account and pay the current balance needed and now it says the current balance is 0.00 but my isn't working, also it's been maybe 30 minutes since I've
Questions
•
AT&T PREPAID
72
4
0
Accepted Solution
Official Solution
Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone. Paid the $275 to do that. No biggie. In order
Questions
•
Phones & Devices
67
14
0
Accepted Solution
Official Solution
Samsung ultra 24 is it possible to turn off 5G?
Questions
•
Phones & Devices
66
3
0
Accepted Solution
Official Solution
Can you anonymously pay a friends phone bill
Questions
•
Wireless Account & Billing
59
4
0
Accepted Solution
Hi, all! I purchased a new iphone 14 Pro Max and two brand new Gen 8 apple watches in December of 2022. I didn't purchase insurance because I have never broken a device, so I didn't believe that I would need it. In May of 2023, I was in a domestic situation resulting in one of my apple watches and m
Questions
•
Wireless Account & Billing
58
5
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.