Account & Usage

I bought a turbo hotspot. Tried adding data can’t access because I never got the pin. 5 stores and hours on the phone later and no one will help. I can pay money to the account (without logging in) but not access it to buy the data plan so my money is just stuck. Went to store verified identity and

my new turbo hotspot 2 will not receive a password text, so i can go online to my data usage. Spent 2 1/2 hours with tech at att nothing. Had me flip the hotspot sim to my phone, received nothing. No matter what i do i cannot receive a password text. guess i will have to cancel service, if i cannot

I've been trying to pay my account for 2 days now. My service end date is today. I've tried like 10 different payment account options including debit card, credit card, paypal, and my checking account. I've tried to pay using the app, a web browser, chat, text support, automated call support, a

I'm lock out of my art. Services. I cannot make any calls and I only can make emergency.. Someone please help

Hi I am trying to reach out customer service from few days now to request switching my prepaid number to postpaid but the customer care people keeps saying I need to visit store and store people says that I need to do it on call. After getting tired of this cycle I requested porting details but I am

Do you have to have a new phone for a new single line with the ATT prepaid one year $300 plan? I have an ATT android I was using with my account but I cancelled it and want to know if I have to buy a new phone or only use a new email?

My daughter just purchased a prepaid phone from Walmart. After entering the ICCID, IMEI, and Service number she gets the error "Hmm … something isn't working right here. Please try again later." There is no contact information for AT&T on the web site. How can we activate the phone?

I'm prepaid, and my phone broke yesterday. I swapped my sim to a new phone and when i try to call it says "please return to your place of purchase so your retailer can complete the purchase one their systems this will allow your att activation to continue" or something like that. Well i cant return

Access wireless says my sims is compatible but when I put it in the phone it says device is locked

Can someone please explain why there is "DATA" in my call log history that has my number as "calling number", and nothing for "number called".  it always has a different number for "units charged", and "Data Used".     I don't know what this is!