Tutor
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1 Message
Login issues
It has been several days that I can’t login my account. Every time I tried to login it just pops up a window showing “system errors” or “sorry! Looks like you caught us at a bad time. We are busy in fixing a technical issue.” I wonder how long it can last as my usage of data is about to reach the extreme and I have no idea what to do because I cannot even login my account . As a trusted company, I don’t think at&t should have this issue for such a long time.
ATTHelp
Community Support
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231.8K Messages
5 years ago
Hello @Chjing,
We'd be more than happy to take a closer look into why you're unable to Sign in to your AT&T account online. We'll need some more details in order for us to better assist you. Are you getting any error codes along with those error messages? Are you experiencing this issue with the myAT&T app on your wireless device, or when you try to sign in on an internet browser? If you're not using the app, which internet browser are you using? Have you already tried clearing the cache and cookies in your internet browser? Please let us know. We look forward to hearing back from you.
Sean, AT&T Community Specialist
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JenBurger
Contributor
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1 Message
5 years ago
I have having this same issue for about a week now. I have tried to access my account on gmail and safari. Is there another browser you recommend?
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lenny27
Tutor
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4 Messages
5 years ago
Me too...for the past three days. This is the message I get, and I've tried logging in on multiple browsers.
1 Attachment
system error.jpg
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AMY41143
Contributor
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2 Messages
5 years ago
Even when I do the password reset it says name and number doesn't match. Been me for 10 years with AT&T....pretty sure it is me!! This happens on my app and the website. I do pray this is something you guys are aware of and fixing cause it's very frustrating! Thanks
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AFOLSOM07
Contributor
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1 Message
5 years ago
Going on 3 weeks. Been on phone with support no one can seem to figure it out. PW reset, created new accounts, clear history and cache, nothing, different browser and computers.
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Kaatniss
Contributor
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1 Message
5 years ago
Me, too. I’ve only tried for a week. Even tried calling my Internet provider, but everything is working. I still can’t login. Paid my bill over the phone. Have you found a solution?
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Pascale101
Contributor
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2 Messages
5 years ago
The AT&T login page won't even load when I click on it. I can access my AT&T email through my I-Phone and on my MacBook Air mail function, but I am unable to access my e-mail using Safari nor am I able to access my AT&T account.
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Pascale101
Contributor
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2 Messages
5 years ago
I tried again & got the following message.
Error details
An error occurred fulfulling the current request to https://zlp43257.vci.att.com/sps/authservice/authentication.
This error was caused by an internal/unexpected error on the invoked protocol module leading to the exception displayed below.
Please validate configuration of the executing protocol and environment.
This is not a problem with the SPS.
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jjung1234
Tutor
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2 Messages
5 years ago
I have a log in issue as well. I had no problem log into my account until last month.
I tried to log into my account on the website (via Mac, Chrome, Sapari, sapari in iphone...Nothing is working!) many times! It keep saying " Oops! Something went wrong. Try clearing browser cookies and try again." I cleared all the browser cookies. It is still not working. Where should I contact? I just cannot solve this problem!!!!Please let me know!
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lenny27
Tutor
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4 Messages
5 years ago
A quick follow up to this issue: it's been resolved for me. After a bunch of googling I was able to find that the former AT&T login site had changed, but didn't automatically redirect you to the new site (genius). The link to the prepaid site is below, and I had to reset my password. I can access my account now, but what a stupid hassle (that you would think and AT&T help desk rep could have figured out). Good luck everyone!
https://www.paygonline.com/websc/home.html
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