Mentor
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51 Messages
NVG589 randomly rebooting every couple days
Got upgrade to the new 45/6 speed last week, and with it came a new Motorola NVG589.
Been very pleased with the speeds and line stability so far (very few errors), but what I am not pleased with is that every couple days, the NVG589 spontaneously reboots itself. This is annoying when you lose internet randomly for 5 minutes or so while it reconnects, I gotta imagine this would be awful for TV viewers (we just have internet, no TV) - so I can't imagine this is widespread, but, who knows...
I just set up the syslog facility to log to my local PC so I can capture any relevant log entries prior to the unexpected reboots.
I am running firmware 9.1.0h4d38
I have the router configured "normally" (i.e. using it for routing, DHCP, and WLAN, with a couple dozen pinholes; i.e. it's not in bridge mode or anything like that.)
In the meantime while I wait for the next reboot, I was wondering if anyone else has experienced this with an NVG589 and if so, what the solution was.
pentiumii1
Teacher
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24 Messages
8 years ago
It turns out that the router was in a closet that also had a breaker box. One time I heard some clicking just before the router rebooted. Move it out of the closet and that fix a lot of the problem.
There is also a situation with the batteries. You are probably using either the internal battery or the big grey box they send out with it. Get rid of both of those and buy a UPS that will be able to also support a computer long enough to email the power company.
These two changed fixed my problem completely. One caveat. When you first get your router, it will reboot a few times over the next week or two while updating its firmware.
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Skeeter70
Contributor
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3 Messages
8 years ago
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pentiumii1
Teacher
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24 Messages
8 years ago
After I complained so many times and had them come out a few times, I told them they really needed to fix it.
So their offer was to give me one of the dual band routers, with double the speed, for only $8 more a month. Actually, they didn’t even tell me they were going to raise my payment and I noticed it on the bill. I called and the person said that I might not want to complain because normally it would cost a lot more.
Since I doubled my bandwidth for $8, and it quit rebooting all of the time, I am reasonably happy for now. Of course they will mess with my bill again as they always do and I will have to renegotiate something, but I am getting better and better at that each year.
Good luck.
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