Phone & Device Upgrades

Ordered new phone in Jan 2024 while trading in my old. With the new phone came instructions to mail but no shipping label. I called and requested new label. I waited and waited with no luck. Called again, waited 2 weeks with no luck. Requested 2 more kits through the text link. Guess what? No luck.

I recently received my credit for trading in my Samsung Galaxy S20 5G which was in perfect condition. I purchased a Samsung Galaxy S23 Ultra and expected to get $1000 trade in value, but I'm only getting $800 which is $22.23 a month. I went to ATT to turn in my phone and even they said I would get t

I'll be leaving AT&T after being a customer for 20 years. In 2020 I sent in a trade-in that more than qualified, I had to qualified plan, everything that needed to happen for me to receive my trade-in credit was in place. I never received that trade in credit because they told me my phone did not qu

I have spent over 6 hours on the phone trying to handle a situation, I work night shift and have had to stay up 3 different days to sit on the phone all to be disconnected, transferred multiple times, told things would be taken care of, and that it is 100% able to be fixed when it it denied by the n

According to AT&T, there was a promotion back in Thanksgiving 2023, to trade your iPhone for a new iPhone 15. I traded four of five phones in my family plan and just recently received a promotional card for $200 as market value for my iPhone, instead of the $800 I was offered. When I called cust

I like most people have been seeing a message that states "Software Update Interrupted. No Update is available for your device at this time. Please try again in 24 hrs." This issue is directly related to AT&T and Samsung phones. Basically, every single Samsung phone on AT&T has this issue so

How do i upload documents?

Software Update Interrupted. No Update is available for your device at this time. Please try again in 24 hrs." I'm trying to update my samsung galaxy  S21 5G from Android  13 to Android  14 unfortunately  I got this error please AT&T help me fix my Issue.

So I use AT&T Next and I get a new phone every year. I have to mail the phone back to AT&T using their own label. Every year there is some kind of problem where they say they didn’t get the phone, but then they say they found it.  This year I traded in my iPhone 14 Pro Max to get a new 15 Pro Max. I

I traded my old 12pro max for the 15 2 days ago- I thought i could get use to the size difference but i absolutely cannot. It’s uncomfortably small. Am i able to go “exchange” the phone for the 15 pro with no additional upgrade fee as long as i do it within 14 days?