Contributor
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2 Messages
Invalid number error message when sending text from my iPhone
Ever since I upgraded to an iPhone 5s I get an Error Invalid Number message when sending a text to a phone number that used to work just fine from my 4s. In fact I can receive a text from this number but when I try to reply to that text I get the error message again.
I deleted the contact info in case there was something broken there and I'm trying it with just the raw phone number but without any luck. What can I do? It's my boss's number so it's important I fix this problem.
All other contacts and texts are working just fine, it's just this one phone, a Samsung galaxy on T-mobile if that helps.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @andyjhunter and everyone similarly affected!
We’d like to update you on this situation and offer some help! Some customers are still experiencing failures because the device retained the +11 digits in memory. AT&T and our external partner are investigating. Updates will be provided as soon as they are available.
For iPhone devices:
Connecting an iPhone to a computer via USB could automatically* start the backup process which would overwrite any backup created prior to April 15, 2015. If this occurs, cancel the backup process by clicking the 'X' in the upper-middle portion of the iTunes screen.
If you have no prior backup earlier than 4/15/15, please go to www.icloud.com and log into your iCloud account.
Once logged in go to the contacts and delete the one you are having issues with.
On your phone, delete all call logs and message threads for that contact, then the contact itself.
Turn your phone off and back on, then re-add the contact to the phone and test by sending a message.
If the resolution above does not resolve the issue, please contact Apple for further assistance at 800-694-7466
*Automatically syncing a device to iTunes is configurable in the user’s preferences. You may or may not have it turned on.
Android and Other Devices: Delete the SMS thread and start a new one to correct the issue
Thanks!
Charise
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @andyjhunter
I’d be happy to help with this messaging issue! This is a somewhat recurring bug for some iPhone users. To resolve this issue:
I hope this helps!
Charise
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andyjhunter
Contributor
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2 Messages
9 years ago
Nope. Still didn't work. I scoured my phone for any trace of the number; contacts, texts, call logs and got rid of everything. Reset the Network Settings and tried to text the number manually, I got the same error message as before.
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highnlow
Contributor
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1 Message
9 years ago
I have just experienced this problem. I have an Iphone 6 Plus and I was unable to send a message to someone standing right next to me. I could receive his text, but I could not reply back to his message, nor could I send him a message. I kept getting "Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code." I tried with the area code, taking the area code out...nothing worked. I could call him using the same 7 digits but to texting.
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Juragi
Contributor
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1 Message
9 years ago
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Billbart25
Contributor
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3 Messages
9 years ago
I am having the same problem on a Lumia 830 running windows 10
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emiko771
Contributor
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2 Messages
9 years ago
I'm having the same problem on the Nokia Lumia 920 with Windows 8. I was able to text yesterday with no issues. Now all of the sudden I get the error regardless of who I text.
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Lfrescas
Contributor
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1 Message
9 years ago
I'm also having this problem on a Windows Phone. Just started in replies to other messages this morning. 😕 Tried deleting and re-adding contacts, and it still did it once I replied to their message. It replies with the error, but in the error message, it adds 11 to the ten digit phone number that is actually stored in my phone.
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doogan93
Contributor
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1 Message
9 years ago
Having the same issue with my phone apparently adding "11" to a contact.
Nokia Lumia 920
Windows 8.1
This is a contact I regularly text. If I delete the thread I can send a text, but soon enough I get an the error message.
Tried texting 2 other contacts, no issues.
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cdluck
Contributor
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2 Messages
9 years ago
This is happening to me this morning on replies, too. Lumia 520
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