New Member
•
25.7K Messages
Being Billed for Service after Cancellation and After transfer to another carrier.
Until recently I had an AT&T cellular account and hotspot for two cell phones.
Reception in my building was poor for several years and i finally switched carriers.
I had no contract and owned my phones.
I ported the phones to the new carrier on Feb 1 and Feb 4 2018. I began active use on those dates and have telephone records to show this.
I called Customer service and cancelled the Hotspot and accepted the fact I had to pay a $134 cancellation fee.
I understand that many utilities have a policy to advance bill. AT&T does this. They charge for the next months service in a current billing cycle so they effectively have a deposit on the services to be provided.
I was charged in the cycle ending Feb 4 for the Period from Feb 5-March 4.
But my service was transferred so I have been charged in advance for services AT&T cannot render. So I should be refunded.
The Manager on the Customer Service line named Epigmenio tells me AT&T does not reimburse for these services that that are unable to provide. Yet I paid far all of the services i received. So essentially AT&T is swindling me and others by advance billing us and then not providing services.
[Edited to comply with Guidelines]
Thank you,
Bruce
MicCheck
ACE - Expert
•
14.2K Messages
2 years ago
Most customers do not talk to customer service when they cancel; they simply port their number to the new carrier. If they do cancel with a customer service rep, you're absolutely right they should be told that service will end at the end of the billing cycle, so there won't be any proration. Since that's a rare occurrence, I'm curious how you propose AT&T should inform customers other than when they agree to the terms of service.
0
0